S.J. Neathawk Window & Door Gallery

Overview:
S.J. Neathawk Window & Door Gallery, located at 4909 Starkey Rd #101 in Roanoke, VA, is a window supplier known for its wide range of window and door solutions. The company aims to provide quality products along with excellent customer service.

Services Provided:
– Window and door installation
– Window repairs
– Customer consultations
– Sales of various window brands, including Andersen windows

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (540) 400-8790
Website: http://www.neathawkwindowgallery.com/

Customer Reviews and Sentiment:
S.J. Neathawk Window & Door Gallery holds a rating of 4.5 stars based on 13 reviews across various platforms.

Positive feedback highlights the company’s knowledgeable staff, responsiveness, and pricing. Customers value the dedication of their sales reps to help find the right products and ensure satisfaction.

Examples of positive reviews include:
“If you are searching for a good & honest company… their staff is very resourceful & THEY CALL YOU BACK…” – Anne T
“Consultant was very knowledgeable and friendly.” – Linda Cassell
“Very helpful sales rep… Look forward to working with them.” – Bobby Dobyns

However, there are some negative sentiments present as well, particularly regarding customer service.

The complaint mentioned significant delays and poor knowledge about specific window brands, leading to frustration for at least one customer.

Examples of negative reviews include:
“This company does not know anything about Anderson windows! And their customer response is horrible.” – Annette Fleisher

Review Summary:
Positive Sentiments: Knowledgeable staff, good customer service, responsive communication, fair pricing.
Negative Sentiments: Issues with specific product knowledge and customer service delays.

Additional Ratings:
BirdEye: 4.5 stars based on 13 reviews, reflecting a generally positive customer sentiment but highlighting specific concerns as noted.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).

Total Lead Smart Rating: 7.5

Conclusion:
S.J. Neathawk Window & Door Gallery appears to be a reputable choice for window and door supplies in Roanoke, VA, with strengths in customer service and knowledgeable staff. However, potential customers should consider the noted concerns regarding product knowledge and service responsiveness before making a decision.