MLM Home Improvement

Ali Khalafallah

a month ago

Mr. Ricardo Munoz was my first contact with MLM and he was a great help, makes the whole process very easy, smooth and fast. MLM crew just finished replacing my roof and two other neighbors at the same time, they were very impressive within 6 hours they did the three Townhouses in a very professional way and they make me and my neighbors very happy, our roofs looks great. They are highly recommended. Thank you MLM and Thank you Ricardo,

Chanell Rohan

3 months ago

They replaced our roof. They were honest and fair. And worked directly with our insurance company.

Gabriel Jalil

5 months ago

The company is trying to make up for a mistake they made in interpreting the roofing award and partial denial, from the insurance company, by sending me additional invoices beyond what they had agreed and promised. I keep getting invoices and emails despite already clarifying with them what their misunderstanding was. They reassured me that I was not going to be billed for their mistake. They are not honoring this agreement and are trying to shake me down to get the additional cash they want. No complaints on the actual roofing job but I currently feel harassed by their billing department and manager even though I already paid my deductible and forwarded all awarded checks from the insurance company. Again, we had already clarified that they did not properly read the award and partial denial but still continue to send me invoices and ignored the conversations that we had. It seems like they are using this as a tactic to bully me into paying for services that insurance company had told them was not going to be covered and were not needed by code.

David Sherman

9 months ago

If you are looking for a company with good customer service, find one of the other roofing companies in Northern Virginia. In addition to my roof, they had my ceiling painted due to roof damage. The painters marked up my walls on many places when they painted the roof and now I have more damage then when I started. It has taken me multiple attempts to get a response and they deny this happened and now won’t even respond to me. They have horrible customer service so do yourself a favor and find another company

Toby Emerson

10 months ago

They keep calling and calling and calling me. I am on the do not call list and never gave them my number. I dont want a new roof, never wanted a new roof and have no interest in being hounded by them for no reason.

Geoffry Berryman

a year ago

They knock on my door every 2 weeks, ignoring the no soliciting signs. The one time I accidentally answered they were so pushy about a new roof. I would not trust this company at all just based on that type of business practice.

JUN Padua

a year ago

Great company. Ricardo Munoz was very responsive and knowledgeable. The workers made sure that they left my house and surrounding area clean after completing their work. They had a magnet to pick up nails from the driveway to make sure they didn’t miss anything.

Claudia Maldonado

a year ago

I have had the worst experience with MLM. Please don’t use them, I can’t get a hold of anyone to get my roof installed but they have had my deposit for almost two months. I’ve reached out to our sales person Andy Noor and he’s been non responsive, but was very persistent to get the deposit. I reached out to the scheduler Scott and can’t get a hold of him. I am getting ready to put my house on the market but due to MLM incompetence, it’s been delayed.

Daniel Manzanarez

a year ago

Ricardo Muñoz did a great job on our roof. 100% recommended.

Chris Knoebel

a year ago

Couldn’t be happier with MLM installation they installed my roof. It looks beautiful. Mason was awesome to work with. Also Rich it has been a pleasure. The installers were great, put on the roof one day cleaned up all the trash and nails in the yard awesome experience. Thank you.