Empire Electrical Service in Franklin-WI, Wisconsin 53132

Empire Electrical Service

8330 W Puetz Rd, Franklin, WI 53132

3.5 (17 reviews)

Overview:
Empire Electrical Service is an electrician company located in Franklin, WI. They offer a range of electrical services, specializing in both emergency repairs and routine electrical installations for residential and commercial properties.

Services Provided:
– Emergency electrical repairs
– Electrical installations
– Fixture replacements
– Inspection and safety verification
– Charging station installations

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (414) 622-1855

Customer Reviews and Sentiment:
Empire Electrical Service has received mixed reviews across various platforms:

Google Reviews: 3.5 stars based on 17 reviews.

Positive feedback highlights the company’s safety practices, professionalism, and efficiency in emergency situations. Customers have appreciated their attention to detail and courteous service.

Examples of positive reviews include:
“I was impressed with the company’s devotion to safety and attention to detail.” – Addison Tegan
“Techs were very professional and timely… wrapped up the job under budget.” – Gregory Bourgeois
“His performance was outstanding and highly deserving of 10+ stars.” – Julie Barton

Negative sentiments mention pricing transparency issues and dissatisfaction with customer service when obtaining quotes.

Negative examples include:
“Wanted to charge me $100 for a quote… they just hung up on me.” – the chomp
“$199 trip charge not applied to service performed.” – Jim Kopps

Review Summary:
Positive Sentiments: High-quality work, professional staff, responsiveness during emergencies, thorough and safe practices.
Negative Sentiments: Issues with upfront pricing, communication problems regarding estimates.

Additional Ratings:
BirdEye: 3.5 stars based on 17 reviews, indicating a mix of satisfaction with some recurring issues.

Total Lead Smart Rating: 5.5

Conclusion:
Empire Electrical Service demonstrates a commitment to quality and customer satisfaction, particularly in emergency situations. However, potential clients should consider the mixed reviews regarding pricing transparency and communication before proceeding with their services.

Member Since August 2024

Listing Id 413224

Contact Info

8330 W Puetz Rd, Franklin, WI 53132
(414) 622-1855
Lead Smart Rating :
5.5/10.0

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Listing location

8330 W Puetz Rd, Franklin, WI 53132

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Reviews

Addison Tegan

3 months ago

I was impressed with the company’s devotion to safety and attention to detail. The expert took tremendous care to verify that my home was safe and clear of electrical risks.

Gregory Bourgeois

7 months ago

Empire Electrical Service did a fantastic job moving quickly on an emergency repair, particularly when a permit and inspections were needed. Techs were very professional and timely. They wrapped up the job under budget and very quickly with the work passing the inspection with flying colors.

Julie Barton

a year ago

George did an outstanding job. He was punctual, courteous and hardworking. He put in new fixtures in our warehouse and went the extra mile by replacing the burnt out bulbs in the existing lights while he was on the lift. He also installed a charging station for our forklift and put in a new outlet in the conference room. He made sure we were completely satisfied with the job before he left. His performance was outstanding and highly deserving of 10+ stars.

Dexter Villa

a year ago

I’ve been using Empire Electrical Service for a few years now and I’ve been very happy with the work they have done for me. Their work is of high quality, they are on time, pleasant to deal with, and I especially appreciate their answering my questions and explaining what is being done.

the chomp

a year ago

wanted to charge me $100 for a quote, i said im not willing to just pay for a quote and get a go away price. they just hung up on me. i think i dodged a bullet.

Jim Kopps

2 years ago

$199 trip charge not applied to service performed.

Robert Harris

2 years ago

As a 100% satisfied client, I am pleased to say, these guys deserve six stars and I’m planning on using them again in the very near future. They did an excellent job fixing an electrical issue I had. Not only did they fix it the same day, they did it in a speedy manner. Very professional and well informed. No problems, no hassles. They deserve all the five stars. Thank you Empire Electrical Service!

EMANUEL CARRILLO GARCIA

2 years ago

Another great job by the Empire Electrical Service team. They installed a sub-panel to supply my furnace and steam humidifier. The technicians were efficient, friendly, and knowledgeable. They arrived on-time and everything was done and cleaned up within a couple of hours. Thanks again for the great work!

Patricia Perez

2 years ago

We had a tree fall next to our house that completely detached the wires all the way past the meter. I spoke with a lady to schedule an appointment unfortunately no appointments were available any time soon but because it was an emergency she bent over backwards to make it happen. Empire Electrical Service were at my home first thing the next morning. Jacob was very professional, and friendly he finished early enough to have the work inspected and the power turned back on the same day.

treecats

2 years ago

It cost $130 just to do an estimate. How is this a good deal?