Palatine Service | Roofing & Siding | Roofer Palatine | Chimney & Duct Cleaning | Garage Door Repair Palatine in Palatine, Illinois 60067

Palatine Service | Roofing & Siding | Roofer Palatine | Chimney & Duct Cleaning | Garage Door Repair Palatine

1687 W Arbor Ct, Palatine, IL 60067

4 (7 reviews)

Overview:
Palatine Service is a roofing contractor based in Palatine, IL, that specializes in roofing and siding services. The company has been in operation since 1988 and offers services such as chimney and duct cleaning, as well as garage door repair.

Services Provided:
– Roofing installation and repair
– Siding services
– Chimney cleaning
– Duct cleaning
– Garage door repair

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (708) 316-0870

Customer Reviews and Sentiment:
Palatine Service has received mixed reviews across various platforms:

Google Reviews: 4.0 stars based on 7 reviews.

Positive feedback highlights the extensive experience of the owner and crew, as well as the quality of workmanship in many cases.

Examples of positive reviews include:
“HIGHLY RECOMMEND their superior quality of work.” – Alanna Mathe
“We highly recommend Gustafson Roofing for any roof needs.” – Slevin74 R

Negative sentiments are prevalent, with multiple customers expressing frustration over roofs leaking shortly after installation and the lack of follow-up service.

Examples of negative reviews include:
“New roof installed about 2 yrs ago… Poor quality materials and/or craftsmanship.” – FRM Books
“Imagine paying for a new roof only to have a leaky roof a year later.” – May Kobbs

Review Summary:
Positive Sentiments: Experienced crew, superior quality of work, responsive communication.
Negative Sentiments: Issues with roof leaks, poor follow-up service, and questions about workmanship.

Additional Ratings:
BirdEye: 4.0 stars based on 7 reviews, indicating a trend of mixed customer experiences.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding workmanship issues.
Total Lead Smart Rating: 5.0

Conclusion:
Palatine Service appears to offer a range of roofing and related services but has garnered a mixed reputation due to complaints about quality and service follow-up. While they have many satisfied customers, potential clients should carefully consider the reviews and complaints before making a decision.

Member Since August 2024

Listing Id 506800

Contact Info

1687 W Arbor Ct, Palatine, IL 60067
(708) 316-0870
Lead Smart Rating :
5.0/10.0

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Listing location

1687 W Arbor Ct, Palatine, IL 60067

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Reviews

FRM Books

a week ago

New roof installed about 2 yrs ago. Started leaking after about 6 months. Poor quality materials and/or craftsmanship. Leak by lead vent pipes and chimney flashing. After many calls and weeks. Larry shows up with no ladder and says he looked at the work and it’s fine. He doesn’t stand by his work, after being paid. I called another roofing company to come out and fix the mistakes which ended up costing me a couple thousand. Go with a reputable company. Surprised as he’s been around since 88. It might be a staffing issue or maybe he doesn’t care in quality of work anymore.

Alanna Mathe

2 months ago

HIGHLY RECOMMEND their superior quality of work. VERY EXPERIENCED Owner & Crew. New roof, complete tear off and replacement. They know the proper procedures for installation of many types of roofs. 👍🏻 …

May Kobbs

5 months ago

About a year ago we had a 2nd layer of shingles installed with them. I thought at the time he was a nice guy. 6 months later my roof started leaking. After many calls and months later, he came to try to fix it. It didn’t work. My roof is now leaking in about 10 different spots. I am beyond disappointed. Imagine paying for a new roof only to have a leaky roof a year later. I do not recommend as I listen to the water droplets all over my living room floor while the snow melts.

Slevin74 R

3 years ago

We used Gustafson Roofing for our full roof replacement. Larry the owner is an old school roofer, 30 years on the job and was in touch with us they whole process even though he was recovering from knee surgery. The Foreman Eric and his crew did the job quickly and the price only increased because they had to replace decking that was damaged because of the original roof not having adequate flashing in a few areas. They explained why the damage had occurred and what they were doing to make sure it was done correctly. We highly recommend Gustafson Roofing for any roof needs.

Harry

5 years ago

Gustafson roofing is the best!

L Miller

7 years ago

A+ all around. price was good and service even better. Would highly recommend.