NAD Wood Floors

Glenn Cooper

a day ago

Highly recommend NAD flooring/tiling. We had our hardwood floors redone in our antique colonial and new tiling and backsplash in our kitchen. Wallace and his people did excellent work. His prices were fair and the results were excellent. Could not have been a better experience. 5 stars is not a high enough rating.

Lynn Angel

2 days ago

Wallace exceeded all expectations with the new floor in my basement. . His customer service was impeccable ensuring every detail was addressed promptly and professionally The workmanship was top notch and his pricing very competitive. Working with Wallace was a delight. I would highly recommend this company for any of your flooring needs.

Jillian Saucier

4 days ago

Walace did such a great job on our floors! They were very worn and scratched and look brand new! Very happy

Katherine Dillon

3 weeks ago

We really wanted to have a good experience with Walace at NAD Wood Floors but unfortunately this did not happen. We do not generally write bad or long reviews but in this case, we felt it was important to alert future customers of our experience working with NAD Wood Floors. We left a glowing review right after seeing the floor, but we did not know that within a few weeks the floor would look worse than before it was refinished. We asked NAD floors to refinish our kitchen and hallway hardwood floors in November of 2023. We had the same adjacent wood floors done by another contractor 4 years ago who was not available for this job, and we hired NAD Flooring based on the good reviews that we read. Within days of the work being completed, we noticed chipping, peeling as well as blistering. When we complained to Walace the owner, to his credit, he agreed to send his crew and redo the floors which was scheduled in March during a time where we would be out of the house for a week since oil-based polyurethane has a strong smell. Once again, within days of returning we found the stain was peeling and the floor had the same poor appearance as the first time it was refinished. We had followed Walace’s instructions of no animals on the floors for 2 weeks and no heavy objects on the floor while it cured. To our surprise the usual pungent polyurethane odor was NOT present which usually takes weeks to dissipate, which led us to believe that the oil-based product was not used. The finish was so thin and soft that it could easily be removed with usual daily usage. Walace blamed our dog and indicated that he did not guarantee the work against scratches and there was nothing he could do. He essentially assumed that we did not follow his directions. As a professional couple, we are very well versed in following instructions. All our other wood floors look lovely despite 4 years of our dog walking on all of them, with the only difference being that other floors were refinished by another contractor. I have attached pictures of NAD Floor refinishing versus the abutting floor done by another contractor which is the exact same wood and style. We were so disappointed since now the floors looked worse than ever, and would have to be refinished a third time within 6 months. Each time the floor is refinished it is sanded down and the layers of wood become thinner, thereby compromising the longevity of the floor. In addition, we must move out of the house with our baby to protect ourselves from the fumes. All of this is additional cost and inconvenience. We had a flooring expert come in to examine our floors and we were told that the job was done improperly. He surmised that the finish was probably NOT oil-based as was represented to us, but rather a water-based finish. Also, the layers were not cured long enough between applying the polyurethane which would account for the stain lifting and scratches throughout the floor. We sent pictures to a second flooring expert and he indicated the same. He explained that flooring companies often are forced to hire inexperienced workers since there is such a shortage of experienced floor refinishers and speculated that this is what happened. Walace did not do the work himself, nor did he inspect the work. He relied on his staff to do the work and claims that he is not at fault for these glaring issues. When asked how he could be so sure that the work was done properly by his staff, he responded repeatedly that what happened to our floor was not his fault and he had no guarantee against scratching. We made numerous attempts to have him work things out with us and he responded with one mantra: “It’s not my fault”. We do not recommend Walace and NAD flooring. Walace refuses to take responsibility and blames his customers for his poor results.

Stephen

a month ago

Wallace and his team were great to work with! They did very high quality work and we’re efficient with the job. I would definitely use them again if we have any flooring jobs in the future. Edit :A few days later I found out that our plumbers make a mistake and we would have to remove a small section of the floor to correct it. I asked Wallace the details of the polyurethane that was used so I can buy some to use for the repair. He was nice enough to drop some off along with other supplies which was really helpful and appreciated!

Canping Jiang

2 months ago

Wallace and his team did a wonderful job installing laminated floor in my basement and installing hardwood stairs to the basement. The guys worked very hard and were very efficient. The outcome is fantastic!

K M

2 months ago

The BEST experience! The results are amazingly beautiful, I can’t recommend NAD enough, if you want quality, on time work with great communication go with NAD. The process to refinish wood floors is tough in general, you need a dependable company with skilled labor …. NAD is it, the owner Wallace is a stand up guy who knows his stuff and delivers perfection.

Ben McArthur

2 months ago

Walace and his team at NAD Wood Floors did a great job. They removed all the old carpeting in our house and replaced them with hardwood. The final result looked amazing. They were helpful in deciding which options to go with, showed up on time, and finished the job much faster than we were expecting. They did a great job cleaning up afterwards. The painters that showed up the next week said they had never seen such a good cleanup job after floor installation. Highly recommended and would work with again.

Alex Butler

2 months ago

Wallace is a one of a kind individual with a special team. I couldn’t have asked for a better job. 5 stars all around.

Ribeiro Pro Services Corp

4 months ago

I work with this Company For Years taking Care my Cliente’s always Outstanding Results Never a Complain. Wallace is a 10x Bussiness Owner.