Bill’s Glass and Windshields in Medford-OR, Oregon 97501

Bill’s Glass and Windshields

319 E McAndrews Rd, Medford, OR 97501

4.3 (235 reviews)

Overview:
Bill’s Glass and Windshields is a glass repair service located in Medford, Oregon. They specialize in a variety of glass repair services, including windshield repairs and replacements, catering to both individual and commercial clients.

Services Provided:
– Windshield repair and replacement
– Glass sealing
– Installation of windows
– Custom glass orders

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on Saturdays and Sundays.

Contact Information:
Phone: (541) 773-5881
Website: http://billsglass.com/

Customer Reviews and Sentiment:
Bill’s Glass and Windshields holds a 4.3-star rating based on 235 reviews across various platforms.

Positive feedback emphasizes their professionalism, quick service, and friendly staff. Customers frequently mention the affordability and quality of their work.

Examples of positive reviews include:
“When I called about what I needed. It was the best professional phone service I have ever had!!!!!!!” – Kourtney Pistorius
“They sealed a small crack in my windshield promptly for a reasonable price, and were really nice!” – Bridget Sarita
“Good people and businesses do still exist, and this is one of them.” – Carl N.

Negative feedback includes dissatisfaction regarding customer service and communication, with some customers expressing frustration over delayed orders and perceived unprofessional behavior.

Examples of negative reviews include:
“When I finally received the glass nearly 2 months later, it was measured wrong.” – Mark Saxton
“An employee came in and voiced loudly ‘oh my god don’t fix that guys windshield’.” – Shonda Cannon

Review Summary:
Positive Sentiments: Professional service, prompt repairs, friendly staff, and competitive pricing.
Negative Sentiments: Unprofessional conduct from staff, order delays, and issues with communication.

Additional Ratings:
BirdEye: 4.4 stars based on 235 reviews, indicating a consistently positive experience overall but with some notable exceptions.
Better Business Bureau (BBB): The business has a profile, but it is not currently accredited and does not have a rating.

Total Lead Smart Rating: 7.4

Conclusion:
Bill’s Glass and Windshields is a reputable option for glass repair services in Medford, OR, celebrated for their efficiency and friendly service. However, potential customers should be mindful of some negative feedback regarding customer interaction and order fulfillment before deciding to use their services.

Member Since August 2024

Listing Id 242933

Contact Info

319 E McAndrews Rd, Medford, OR 97501
(541) 773-5881
Lead Smart Rating :
7.4/10.0

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Listing location

319 E McAndrews Rd, Medford, OR 97501

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Reviews

Kourtney Pistorius

a day ago

When I called about what I needed. It was the best professional phone service I have ever had!!!!!!!

Bridget Sarita

3 weeks ago

They sealed a small crack in my windshield promptly for a reasonable price, and were really nice!

Raidercann

a month ago

Great people

Mark Saxton

2 months ago

Ordered some glass for my coffee table. After breaking it 3 times and having to reorder 3 times, lasting well over a month waiting time, they refused to return my money. When I finally received the glass nearly 2 months later, it was measured wrong. I’ll never go there again, should have listened to my father’s initial warning about them.

Thomas Ewing

2 months ago

I love Bill’s Glass! They always deliver exactly what they say they will, when they say they will. Very friendly and professional. When I hear that crash, I come to Bill’s Glass!

Gerald Jakabosky

2 months ago

I had a few old, metal windows that needed replaced. Bill’s Glass was able to schedule a quote quickly. Once they got the windows from the manufacturer, they were able to get those windows swapped out fast. Josh did an excellent job. He was friendly, professional, and did great work. He was there for the quote, the install, and a follow-up. For the back office, Stormy kept in contact with me. She got me scheduled and kept me updated throughout the process. I highly recommend them!

Carl N.

4 months ago

I’ve used Bill’s for multiple projects over the years and had always had a good experience. Today’s visit was no different. My truck developed a small leak on the top seam, so I stopped in to see what could be done. Not only did they come inspect it within minutes, they also patched it up in a matter of minutes, and told me there was no charge. Good people and businesses do still exist, and this is one of them. Highly recommended for all of your glass needs.

Shonda Cannon

4 months ago

I was sitting in the office waiting for my husband who was outside talking to technicians. An employee came in and voiced loudly ‘’oh my god don’t fix that guys windshield’’. Needless to say I was shocked by the unprofessionalism and discourtesy towards my husband and not to mention pretty pissed. I got in the car and told my husband they would not be receiving our business.

Bill Foust

5 months ago

Great place 👌 …

Kirk Drake

5 months ago

Quick. Efficient and affordable