Boone Restoration

Overview:
Boone Restoration is a fire damage restoration service located in Clayton, OH. The company specializes in helping clients recover from fire incidents, offering a range of restoration and recovery services to ensure homes and properties are returned to livable conditions.

Services Provided:
– Fire damage restoration
– Water mitigation
– Insurance claim assistance
– Professional consultations

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (937) 540-1900
Website: http://www.boonerestoration.com/

Customer Reviews and Sentiment:
Boone Restoration has received a mix of positive and negative feedback across various platforms:

Google Reviews: 4.2 stars based on 43 reviews.

Positive feedback highlights the company’s professionalism and compassionate service during traumatic events such as house fires. Customers praised the effective communication and assistance in dealing with insurance matters.

Examples of positive reviews include:
“Absolutely amazing. Professional and Compassionate folks who are amazing at their jobs!” – Noelle McGarvey
“Wonderful service. Handled my insurance company. Thank you.” – Shelley Dottillis
“Great job they have a wonder team… I highly recommend them for their services.” – David Wilson

On the other hand, negative sentiments mention concerns related to reckless driving by employees and unprofessional behavior regarding scheduling, with instances of not showing up for appointments.

Examples of negative reviews include:
“If they work like they drive I would not recommend them.” – Jacob M
“Wasted several days, waiting for workers to show up on days scheduled.” – D Herman

Review Summary:
Positive Sentiments: Professionalism, effective communication, compassion, quality restoration services.
Negative Sentiments: Reckless driving by staff, scheduling issues, reports of a lack of professionalism on certain jobs.

Additional Ratings:
BirdEye: 4.2 stars based on 43 reviews, indicating a solid level of customer satisfaction despite notable issues.
Better Business Bureau (BBB): The business has a profile, and it has an A+ rating with no complaints filed in the last three years.
Total Lead Smart Rating: 7.5

Conclusion:
Boone Restoration demonstrates a reliable choice for fire damage restoration services in Clayton, OH, known for their commitment to professional service and customer care during critical times. However, potential clients should remain aware of the mixed reviews and specific complaints about scheduling and staff behavior.