A Tech

MaryAnn Spicer

2 weeks ago

Security is definitely a must even when some systems start declining. In Des Moines area some firms have a monopoly on systems, but not on service. How hard is it to get back to a customer to assist with resetting their key pad which will not allow you to go to settings to reprogram!

Joe

10 months ago

High priced, fees after fees with this company.

Mary Rose Stone

10 months ago

ATech is a great company to work with. They are very responsive to any needs/requests we have but even more importantly, we love the local response to alarms. They are quick to call when an alarm has been set off and always helpful. I recommend them highly.

Edward Wollner

a year ago

I just paid a bill for someone to come out to my home for 7 minutes (not an exaggeration). Why did they come out? To diagnose why my wireless security camera wasn’t working. Why wasn’t it working? Because my Wifi doesn’t extend far enough. Why didn’t I get a wired security system? I did. And it wasn’t installed. So I was offered a wireless system…which cost more than the original wired system agreed to. And the wireless system didn’t extend far enough. Which led to a service call to make sure the camera was working. Which led to a recommendation of getting Wifi extenders. Which cost more money. And thus, a $90 per 30 minute service charge. Of which they kindly…offered for me to pay half. Two outdoor speakers were also not installed, of which there is no recourse (I was given an indoor wireless speaker to make up for the mistake). And one of the speakers that was installed doesn’t work, whose only fix is to tear into the wall to figure out which cord is causing the issue. I am fully aware these are good problems to have in the grand scheme of life. But this is immensely frustrating. Two stars for the quality of offered products. But I do not recommend this organization.

Richie Brown

a year ago

Vehicle number 62 doing at least 80mph on the interstate this morning cutting in and out of traffic. This could cause someone to get hurt bad not to mention against the law

Enyuma Warke

a year ago

Very quick unload

Stella Tsai

a year ago

We changed wifi password, it costs us $235.40. Because the smart home devices must be reset by the technician. Isn’t it our right to change password by ourselves?

Wesley

2 years ago

I honestly dreaded having to contact A-Tech for any smart home issues. I had three or four instances where I had to deal with the smart home/door bell “technician”. The first visit was for initial setup. The screen that was installed in my house had a visible defect on it. I asked if the unit could be replaced. The defect was about a 1 inch diameter blemish in the screen. After briefly arguing with me, he called someone (maybe his boss), telling him there was a tiny blemish, “maybe 2 millimeters” and flat out lied. They ended up replacing it but I heard them mention they would put the defective unit in another house instead… that’s some shady practices if you ask me. The second visit was because I had changed my wifi password and the doorbell was no longer working. The same “technician” that did the initial setup arrived. He asked to use my restroom… I figured he needed a quick #1 – but the guy proceeded to take a massive dump in my bathroom and then he didn’t even wash his hands. Absolutely disgusting and unprofessional in so many aspects. Honestly, if I ever build a house again I will make it a point to make sure that I this company has nothing to do with it – the smart home guy made me feel uncomfortable and I never wanted to call when I had issues, fearing he would show up again. He also had basically no idea what he was talking about when it comes to technology… I have a degree in computer science and some of the things he was telling me about technology were just simply and utterly wrong.

Sarah Yun

2 years ago

My elderly mother went in there yesterday to purchase a part. The gentleman who helped her was very kind. Told her if the part wasn’t working, bring it back and they will refund it. It turned out to be the wrong part. She came back today to return it. The elderly lady who helped her ACCUSED her of taking it home and switching it put for an old part because the part in the box was dirty. HOW WAS MY MOTHER SUPPOSED TO KNOW THEY SOLD HER A USED PART? Ultimately, she received a refund, but had to argue to get it. Unfortunately, this is the only store in the area that sells the parts we need for our vacuum, otherwise we wouldn’t shop here. Not sure if it was racial discrimination, but the employees need to learn how to be more civil and not accuse customers of being a fraud. It was a $40 piece.

Wesley Ng

2 years ago

Bought a home and it comes with some stuff that a tech needed to set up. Guy that came to set it up was nice and well mannered but would ask for my phone and start changing settings vs telling me about it so I could do it on my own. Turns out if you can’t figure out the settings in the future a service call will cost you $$. Was going to get their subscription for the doorbell and asked about the benefits the second time and responses I get are the service guy should have already told you or a 2 line response that the doorbell already does. You’re trying to convince someone to buy your subscription product, you can be a little better mannered. Not subscribing, I’ll just get a Google nest doorbell instead. Edit: I can’t even remove my garage door from the app(alarm.com) on my own. Gotta get a service request in. Here is the best part, I called to get a service technician to have it removed and the guy makes a snarky comment like you could just Google it. When in fact I did Google it and results tell you that you can’t remove it on your own.