Overview:
RockWell Window Wells, located in Springville, UT, specializes in providing quality window wells and covers. With a focus on customer satisfaction and product excellence, the company offers a variety of window-related products designed to enhance home safety and aesthetics.
Services Provided:
– Window wells
– Window well covers
– Installation assistance
– Customer support
Hours of Operation:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (801) 396-7020
Website: www.rockwellinc.com
Customer Reviews and Sentiment:
RockWell Window Wells has received varying feedback across multiple review platforms:
Google Reviews: 4.5 stars based on 71 reviews.
Positive feedback highlights the quality of the products and customer service, with customers particularly praising the brightness of their spaces after installation and the helpfulness of staff.
Examples of positive reviews include:
“Wonderful product that worked perfectly… looks amazing!” – Elizabeth Dellman
“Very courteous and helpful, great company” – Pat Sapio
“Extremely reasonable prices compared to other retailers” – William Hemling
However, negative feedback often revolves around customer service issues, such as delays in communication and installation.
Examples of negative reviews include:
“Hard to rate when nobody ever contacts you in person…” – Darlene Tipton
“Have had some problems with the installer not completing the job.” – Laurie Strand
Review Summary:
Positive Sentiments: High-quality products, helpful customer service, competitive pricing.
Negative Sentiments: Poor communication, unresolved installation issues.
Additional Ratings:
BirdEye: 4.5 stars based on 71 reviews, mirroring the overall positive sentiment but with ongoing concerns about service.
Total Lead Smart Rating: 6.7
Conclusion:
RockWell Window Wells appears to be a solid option for window wells and covers in Springville, UT, particularly known for their product quality and helpfulness. However, potential customers should be mindful of the reported communication issues and installation delays before proceeding.
Member Since August 2024
Listing Id 250074