Texas Door & Trim, Inc. in Dallas-TX, Texas 75238

Texas Door & Trim, Inc.

11220 Petal St, Dallas, TX 75238

2.5 (20 reviews)

Overview:
Texas Door & Trim, Inc. is a window and door supplier located in Dallas, Texas. The company specializes in providing quality products for home construction and remodeling projects.

Services Provided:
– Window and door supply
– Custom door fabrication
– Sales support and service

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (214) 342-9393
Website: http://www.tdt-inc.com/

Customer Reviews and Sentiment:
Texas Door & Trim, Inc. has received generally negative reviews across various platforms:

Google Reviews: 2.5 stars based on 20 reviews.

Positive feedback is limited but highlights the professionalism of some staff:
“Are nice people and very professional.” – Dustin Lewis

Negative feedback points to severe customer service failures and quality issues with products:
“If I could leave no stars I would… horrible customer service.” – Carlos Alvarado
“Response to our issues has been extremely disappointing and unprofessional.” – Stephanie Rose

The company has faced multiple complaints regarding product quality and customer service, leading to customer dissatisfaction.

Review Summary:
Positive Sentiments: Professional staff, quality service (as experienced by a few customers).
Negative Sentiments: Poor customer service, unresolved quality issues, disrespectful treatment from staff, limited sales policies.

Additional Ratings:
BirdEye: 2.5 stars based on 20 reviews, indicating a trend of customer dissatisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited. Ratings and complaints reflect unresolved customer issues.

Total Lead Smart Rating: 3.0

Conclusion:
Texas Door & Trim, Inc. struggles with customer service and product quality, as reflected in numerous negative reviews. While some customers note professional interactions, the overall sentiment suggests potential clients should seek alternatives for window and door needs, especially considering the concerning feedback about unresolved issues and the company’s approach to customer care.

Member Since August 2024

Listing Id 235794

Contact Info

11220 Petal St, Dallas, TX 75238
(214) 342-9393
Lead Smart Rating :
3.0/10.0

Get A Quote Claim

Listing location

11220 Petal St, Dallas, TX 75238

Get Direction

Reviews

Dustin Lewis

4 months ago

Are nice people and very professional

Carlos Alvarado

a year ago

If i could leave no stars i would. We were turned down from there sales rep because he said hes to busy to take our business. He didnt want to take our orders anymore….horrible customer service

Stephanie Rose

a year ago

Leaving our recent (12/2020) unfortunate experience with Texas Door and Trim from the build of our forever home in Keller. Purchased our double 6-pane front door through our builder, and before we were even a year out, the panels in the bottom of both doors have separated and we can now see light through both from the inside. After contacting our sales rep, beginning many months ago, Joe, NUMEROUS times, there has been no resolve. He was VERY aware that the door was made incorrectly from the start and assured us that after install if there were issues, that it would be taken care of. The door is wood, showing very poor quality, and response to our issues has been extremely disappointing and unprofessional.

Victor Torres

2 years ago

I was here

STEPHEN Arnold

3 years ago

I had a very good experience there that company it’s a great company to shop at you do get quality service and products

Tommy Brown

3 years ago

Will only sell full house package.

John Szczsponik

4 years ago

I have dealt with them before and have had issues with quality on some doors we had built a spec for in Frisco, TX. Today I texted my sales rep Patti bc I needed a new barn door due to poor quality (I was willing to buy a new one and be on my way). I tell sales rep 80/30. Her response “so you want your door to be 80 inches wide by 30 inch in height” it’s then I realized the disrespect and will never use them as a vendor again. I learned my lesson and will be staying away from this establishment. Thanks Patti for the amazing customer support.

The CARPENTER

4 years ago

If you’re building garbage, this will be a good supplier for your project.

Trimguysteve

5 years ago

Call to see what materials would cost a poor a project come to find out which no one told me they only sell to Business with an account

Rui Anton

5 years ago

walked into this place cause got sign outside need help. a short Latin lady helped me.. hey this place dont have even a place to fill the form, the receptionist said dont have h.r dept and cant seat on the front cause that is for customers only …. yearrrr rrrrrrr.. pls need to breading thsi is not good guys cheap labor guest they looking for .. i wont give that .. dont do this job guys .. last put a up for us hard working man…