Truax Builders Supply

Joel Rebik

2 months ago

The last cold snap we had cracked the 17×34 window to our laundry room. A double pane slider that I can remove myself. I called many window and glass stores to see if I can bring it in and have the glass replaced. They said no, and they would have to send the guy out to evaluate. They were all over $300. Then by chance I was riding my bike and saw Truax. I went inside and asked the salesman if I could bring my window in for glass replacement. He said yes. He also explained, how it would have to be special ordered and that I would bring it in early in the morning to receive it in the afternoon. Well, it all went down just like that. Everybody was super friendly and I only paid $75.

David Hicks

7 months ago

My go to place for doors. Helpful and friendly staff.

John Henry Bootzin

a year ago

Good outfit. Has not changed.

Ess Eff

a year ago

You can buy windows at lots of places, but I chose Truax for their installation service. I had about 10 windows replaced in an old home, and the installer did a very good job, was friendly and informative, worked quickly and kept things tidy.

David Cohen

a year ago

As many others have shared, I have an uncompleted order from 6 months ago. Was told by Jake (not really friendly) that my order would take approximately 3 months. After 3 months, I called and was told another 5 weeks. When that date came, I was told my screens still weren’t done but that I was on the schedule for 1/25/23. I called today to get the install window only to be told my screens are still not done. When I asked how close they are to being done Jake still had no idea. When you press for answers they are rude, curt and very boorish. If you are looking for overpriced products with no accountability and enjoyed being abused, this is your outfit.

JellyrollHorton

a year ago

I am very stingy with 5 star reviews, but Truax truly merits this. I just got my new screen door, delivered right on time as scheduled, installed by a pro (thank you, Jason), and it is beautiful, and perfect in every way. A big thank you to Mr. Fritz and the whole crew at Truax for a job well done!

Peter Swinton

a year ago

Truax has spearheaded a few successful improvement projects at my family’s home. Truax’s expert staff are friendly and listen to what you hope to accomplish. They work with you and give balanced dispationate advice on how to achieve the result you’re looking for. In my time working with them, I have sought other quotes to assess who would be the right fit for my projects and each time have come back to Truax because they help you problem solve, are conscious of your budget, do excellent work, and quote fair prices. I would definitely work with the again and have recommended them to friends.

Laurie Sonnenfeld (Laurie Sonnenfeld Realty)

a year ago

I’ve had really good luck ordering doors and windows from these folks. Usually have reasonable turnaround in a reasonable price and they’re very knowledgeable and helpful.

Robert Spurlock

a year ago

I’ll never give Truax my business again. Six months after placing my order and putting half the payment down, they still hadn’t completed the job. This is after several no-shows, where they told me I was on their schedule but then they never showed up, which was a huge waste of my time each time. I told them that if they couldn’t finish the job, I wasn’t going to pay the balance. Unfortunately for me, I didn’t realize they already had my credit card number. They had the nerve to charge me the remaining balance even though they still hadn’t finished the job! And they didn’t tell me they were going to charge me. I only found out weeks later when the invoice arrived in my mail. They were not only very unreliable for the first six months of dealing with them but ended up being shady and dishonest. Mainly, I’m disappointed in myself for letting them string me along for so long. I should be clear that I had positive experiences with their installers, but their sales person, Steve Levine, was a complete disaster. I tried repeatedly to work with someone else in their sales department, but they kept sending me back to Steve. I blame their management/leadership for repeatedly sending a dissatisfied customer back to an incompetent, unreliable, dishonest employee. Truax is just a sad, pathetic company. In today’s competitive environment, I doubt they’ll be able to stay in business much longer, unless they can get their act together fast. -Robert

Jacob Hogan

a year ago

Had a great experience having replacement windows measured, order, and installed by Truax. Prices were competitive after getting a couple quotes we decided to go with Truax because they have a good reputation. Took a while to get the windows but that is outside of anyone’s control, what’s important is they arrived on time based on the order and were correct. The contractor that did the work was great and friendly. Knocked out all the work in the time discussed, in the way I wanted, and did the final walk through with me before leaving. Clean up was good as well, wouldn’t have know they were there at all.