Coastal Window & Door Center in Wilmington-NC, North Carolina 28411

Coastal Window & Door Center

6752 Gordon Rd, Wilmington, NC 28411

3 (14 reviews)

Overview:
Coastal Window & Door Center is a window supplier located in Wilmington, NC. The company specializes in providing windows and doors, though it has faced challenges with customer service and product reliability based on customer feedback.

Services Provided:
– Window installation
– Door installation
– Sales of window-related products

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (910) 392-9954
Website: http://www.tcwdc.com/

Customer Reviews and Sentiment:
Coastal Window & Door Center has received mixed reviews across various platforms:

Google Reviews: 3.0 stars based on 14 reviews.

Positive feedback highlights the friendliness and niceness of the staff, as well as quality installations. Customers have expressed happiness with specific products installed in their homes.

Examples of positive reviews include:
“Awesome place and super nice people.” – Richard Snipes
“VERY happy with the Sierra Pacific sash packs installed in my home!!” – Nicole Allen

Negative feedback centers around poor communication, lack of follow-through, and issues with product quality and installation timelines.

Examples of negative reviews include:
“Wont ever send them another dime.” – Lance Miller
“We are having so much trouble getting this company to follow through!” – Beach Walker

Review Summary:
Positive Sentiments: Friendly staff, quality installation of specific products.
Negative Sentiments: Poor communication, lack of follow-up, unresolved product issues.

Additional Ratings:
BirdEye: 3.0 stars based on 14 reviews, reflecting mixed levels of customer satisfaction and significant issues reported.
Better Business Bureau (BBB): The business has a profile and is not accredited.

Total Lead Smart Rating: 4.2

Conclusion:
Coastal Window & Door Center faces significant challenges in customer satisfaction, particularly in communication and service reliability. While some customers have praised the quality of specific installations, potential clients should proceed with caution, given the negative experiences reported by others.

Member Since August 2024

Listing Id 252624

Contact Info

6752 Gordon Rd, Wilmington, NC 28411
(910) 392-9954
Lead Smart Rating :
4.2/10.0

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Listing location

6752 Gordon Rd, Wilmington, NC 28411

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Reviews

Lance Miller

a year ago

Bought a 10k door and although everyone is really nice, this has been a disaster. The lock mechanism didn’t work properly and destroyed by door jam. Took almost a year to replace and they didn’t fix the damaged door jam. Spoke with the owner and asked to fix AND quote me on new windows. He never followed up. Wont ever send them another dime.

Arlis Donovan

4 years ago

After 2 calls they never called me back.

Richard Snipes

4 years ago

Awesome place and super nice people.

Willie Blackman

5 years ago

Apparently these people don’t really do windows at all. Contacted them about replacing some windows and they said they did not do that kind of window work.

Nicole Allen

6 years ago

VERY happy with the Sierra Pacific sash packs installed in my home!! Completely changed the overall appearance of my home inside and out! I highly recommend this company for all window and door needs! Salesman was very nice and so was the install crew! Thank you to the Coastal Window and Door Center for your hard work and desire to help!

Beach Walker

6 years ago

We are having so much trouble getting this company to follow through! Four months and counting waiting on a replacement.

Cindy Wagner

8 years ago

I have called numerous times to talk to a representative about the failed seals in our windows purchased and installed during the new build of our home. No one has ever had the courtesy to return the phone call.