Morse Sash & Door

Overview:
Morse Sash & Door is a window and door supply company located in Rochester, NY. They specialize in providing a variety of lumber products, doors, and windows, catering to both residential and commercial needs.

Services Provided:
– Window and door supplies
– Lumber and trim products
– Woodworking needs
– Customer service and assistance

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (585) 475-1010
Website: https://www.morselumber.com/

Customer Reviews and Sentiment:
Morse Sash & Door has received positive feedback overall with a rating of 4.4 stars based on 30 reviews.

Positive sentiments from the reviews indicate that customers appreciate the excellent customer service and the knowledgeable staff. Many highlight their positive experiences and willingness to return.

Examples of positive reviews include:
“Excellent local business for all of your lumber, doors, trim, windows, and woodworking needs!” – Matt Slocum
“Outstanding service! … Shop local!” – John Antonucci
“They have amazing customer service and we have had no problems with them!” – Bill Songin

However, some customers have raised complaints about their experiences, notably regarding product issues and perceived unhelpfulness from staff.

Examples of negative reviews include:
“Ordered doors that all came too large… had to be cut down at my expense.” – Richard Vito
“Man behind the desk was not helpful… we left right away after our interaction.” – Leah Moreland

Review Summary:
Positive Sentiments: Excellent customer service, knowledgeable staff, positive experiences with local business.
Negative Sentiments: Issues with product sizing, unhelpful staff interactions.

Additional Ratings:
BirdEye: 4.4 stars based on 30 reviews, reflecting strong customer satisfaction overall.
Better Business Bureau (BBB): Not available based on the data.
Total Lead Smart Rating: 7.6

Conclusion:
Morse Sash & Door stands out for its strong customer service and knowledgeable personnel, making it a reliable choice for window and door supplies in Rochester, NY. However, potential customers should consider some past complaints about product issues and variable staff interactions before making a decision.