Bay Ridge Windows & Doors in Brooklyn, New York 11220

Bay Ridge Windows & Doors

5717 2nd Ave, Brooklyn, NY 11220

3.7 (14 reviews)

Overview:
Bay Ridge Windows & Doors is a multi-generational family-owned business located in Brooklyn, NY. They specialize in supplying and installing windows, with an emphasis on customer service and compliance with local building codes.

Services Provided:
– Window supply and installation
– Compliance with LPC codes
– Customer service and consultation

Hours of Operation:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (718) 748-2144
Website: https://www.bayridgewindows.com/

Customer Reviews and Sentiment:
Bay Ridge Windows & Doors has received mixed reviews across various platforms:

Google Reviews: 3.7 stars based on 14 reviews.

Positive feedback often highlights the company’s professionalism, knowledgeable staff, and quality installation. Customers have appreciated the responsive communication of certain team members.

Examples of positive reviews include:
“Family owned business. Multi generational and very experienced with LPC code and standards.” – Sam I Am
“Every person I dealt with was knowledgeable… did a great job installing 7 new windows for me in the dead of winter.” – Susan

However, negative feedback points to significant issues with customer service, including delayed communication and unsatisfactory installation quality. Some customers expressed frustration due to lack of follow-up and unresolved installation issues.

Examples of negative reviews include:
“Customer service was appalling… Unprofessional is the understatement.” – Jane Brown
“This must be the worst customer service I’ve ever experienced.” – Janine

Review Summary:
Positive Sentiments: Professional service, knowledgeable staff, and diligent installation efforts noted by several customers.
Negative Sentiments: Poor customer service, lack of communication, and installation quality concerns, particularly highlighted in reviews.

Additional Ratings:
BirdEye: 3.7 stars based on 14 reviews, reflecting similar sentiments regarding quality and service but also significant issues.
Better Business Bureau (BBB): No current accreditation or rating listed. The business has multiple customer complaints that reflect ongoing service issues.

Total Lead Smart Rating: 5.3

Conclusion:
Bay Ridge Windows & Doors offers competitive window supply and installation services in Brooklyn, NY, marked by a history of both positive and negative customer experiences. While they are praised for their professionalism and product knowledge, prospective customers should be aware of potential customer service challenges and installation issues before making a decision.

Member Since August 2024

Listing Id 233470

Contact Info

5717 2nd Ave, Brooklyn, NY 11220
(718) 748-2144
Lead Smart Rating :
5.3/10.0

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5717 2nd Ave, Brooklyn, NY 11220

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Reviews

Jane Brown

7 months ago

Customer service was appalling. They told me someone would call that afternoon. No one called. They then told me to call at 8AM. I called and called. No one even picked up until 9AM. They had me waste time taking photos, and promised to get back quickly with an estimate. Never got back to me. Unprofessional is the understatement.

Sam I Am

a year ago

Family owned business. Multi generational and very experienced with LPC code and standards.

Janine

a year ago

This must be the worst customer service I’ve ever experienced. They won’t call you unless you call them and it takes months to arrange repairs and parts…. All while you’ve already made partial payment and they’re sitting with your money. Seriously… not worth the trouble.

inger L

2 years ago

Convinced to install Marvin over Pella. Super long wait (COVID, no problem) However, read the contract very carefully if you are going to use them for installation. Very cheap installation with cheap molding. Tried to call for help on correcting (willing to pay), no response. Also, one window was installed incorrectly (1″ molding on one side and 3″ on other side). Wish I had gone with Pella and Pella installers. Had painter and 2 contractors tell me this was a sloppy job. And they are not the cheapest by a mile!

E T

2 years ago

Professional and knowledgeable

Timothy Leahy

3 years ago

Bayridge windows has been doing a great job for my company for years.

4 years ago

Ez to reach, good customer service, fast reply and coordination on estimate

Frank “Frankbeingfrank” Hassu

4 years ago

These guys can’t get my order right and don’t respond… OMG driving me nuts! Wish had an alternative….

Susan

5 years ago

I want to second other positive reviews. Bay Ridge Window & Door did a great job installing 7 new windows for me in the dead of winter. Every person I dealt with was knowledgeable, inquiries were responded to promptly, and they did a great of matching the stain on the new windows with the interior surrounding moulding. I had my doubts when installation day came and it was driving rain. The team arrived on time, covered floors and furniture, proceeded with the work, and undaunted by the conditions, did a terrific job. I will return to them to replace my remaining windows.

D. Christine

5 years ago

Nicest and most pleasant customer service in the window industry. After shopping around Luis, MaryAnn, and all the installers were VERY RESPECTFUL, KIND and Patient and Professional. They installed on time, cleaned up and the windows were installed with precision. I was very blessed to have found Bay Ridge Windows and Doors. I will be purchasing and having them install my door next.