Sunwest Construction Specialties Inc. in Santa Fe, New Mexico 87507

Sunwest Construction Specialties Inc.

1254 Calle de Comercio, Santa Fe, NM 87507

3.7 (18 reviews)

Overview:
Sunwest Construction Specialties Inc. is a window supplier located in Santa Fe, NM. The company offers a range of window installation and repair services, catering to both residential and commercial customers.

Services Provided:
– Window installation
– Window repair
– Door replacement

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (505) 438-7199

Customer Reviews and Sentiment:
Sunwest Construction Specialties Inc. has received mixed reviews across various platforms:

Google Reviews: 3.7 stars based on 18 reviews.

Positive feedback highlights the company’s professionalism when the installation goes well and their ability to address minor issues promptly. Customers have expressed satisfaction with the quality of work and pricing.

Examples of positive reviews include:
“Notwithstanding the inevitable COVID delays in getting permits, the work was done timely. The guys doing the actual install were total professionals.” – Dan Morton
“We had a window that wouldn’t close. They came out on time, checked out the window and said they could fix it right there and then!” – Katie WC
“Sunwest Construction got it done in one day, cost me just about $67 and it’s back up and running smoothly again.” – Cristina Iverson

Negative feedback points to poor customer communication and delayed service, with several customers mentioning frustrating experiences in trying to get assistance.

Examples of negative reviews include:
“Greg was a no call back/no show.” – Spencer
“I have been trying to get them for several weeks to fix window that they installed 5 years ago. Still no luck.” – John Whysner
“Just awful. We’ve been trying to get them to replace some broken windows for almost 4 months.” – Sean Terheyden

Review Summary:
Positive Sentiments: Professional workmanship, effective problem-solving during installations, good pricing, and knowledgeable staff.
Negative Sentiments: Poor communication, delayed follow-ups, and unprofessional service in certain cases.

Additional Ratings:
BirdEye: 3.7 stars based on 18 reviews, reflecting similar themes of customer satisfaction with notable communication concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited, and the BBB rating is NR (No Rating). There has been one complaint in the past three years regarding service issues.
Total Lead Smart Rating: 5.5

Conclusion:
Sunwest Construction Specialties Inc. presents itself as a reliable option for window and door services in Santa Fe, NM, noted for their quality installations and knowledgeable staff. However, potential customers should be cautious of the mixed feedback related to communication issues and service delays before making a decision.

Member Since August 2024

Listing Id 249052

Contact Info

1254 Calle de Comercio, Santa Fe, NM 87507
(505) 438-7199
Lead Smart Rating :
5.5/10.0

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1254 Calle de Comercio, Santa Fe, NM 87507

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Reviews

Spencer

11 months ago

Greg was a no call back/no show.

John Whysner

a year ago

I have been trying to get them for several weeks to fix window that they installed 5 years ago. Still no luck. They don’t call back when they say they will.

Sean Terheyden

2 years ago

Just awful. We’ve been trying to get them to replace some broken windows for almost 4 months. They came out, took some measurements, and then no follow up. I called multiple times, only to be given the run around. They finally were supposed to come out again, and then canceled on the day of the appointment. Good luck with this company!

Luis Marquez

2 years ago

Terrible

Dan Morton

2 years ago

Replaced a door and all our windows and did a great job. From the beginning everything about the job was clear. Notwithstanding the inevitable COVID delays in getting permits, the work was done timely. The guys doing the actual install were total professionals that worked as a team. When minor issues arose they addressed them promptly. When I changed my mind after the install and wanted a change in the door they took care of it promptly and were more than fair with the surplus charges. The stucco contractor (Brian Ramirez) that they recommended was also outstanding and worked closely in tandem with the Sunwest to keep us on schedule. The whole thing was far less invasive than I would have imagined. We could not have been happier. I hope we never have to replace windows again, but if we do I wouldn’t call anyone else.

Cherry Rohe

3 years ago

The place to go for windows and doors on Santa Fe.

Katie WC

3 years ago

We had a window that wouldn’t close. They came out on time, actually a little early, checked out the window and said they could fix it right there and then! It was wonderful! He corrected and replaced some hardware, and we’re back to normal! Very nice, knowledgeable and gave us some tips on keeping our Pella windows opening and closing smoothly.

Cristina Iverson

3 years ago

These people know what they are doing!!! After running around and calling and trying to get some prices on my Andersen screen door – and boy, did I get some quotes (like $225 plus tax if I take the door to them… and not an Andersen replacement…), I was so happy to find Sunwest Construction Specialties!! Thank you Discount Glass for referring them! My door was not in need of total replacement, just the bottom rollers. Sunwest Construction got it done in one day, cost me just about $67 and it’s back up and running smoothly again. Thank you, Sunwest Construction, for a job well done!!! I strongly recommend them!!!

Bill Petrick

5 years ago

These people did all the windows in our new house and did an excellent job. And they stood behind their product.

Brownboyfan505

6 years ago

I ordered a door from them they said it would take 2 weeks and never called me when it came in very unprofessional