Northern Window in Fenton, Michigan 48430

Northern Window

2426 S Long Lake Rd, Fenton, MI 48430

3.5 (11 reviews)

Overview:
Northern Window is a window supplier located in Fenton, MI, dedicated to providing high-quality windows and exceptional customer service. The company aims to cater to residential window needs, specializing in a range of window installations and servicing.

Services Provided:
– Window replacement
– Door installation
– Estimates for window and door services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (810) 714-5700
Website: https://www.northern-window.com/

Customer Reviews and Sentiment:
Northern Window has received mixed reviews across various platforms:

Google Reviews: 3.5 stars based on 11 reviews.

Positive feedback highlights the quality of the products and the dedication of the staff. Customers have noted the company’s commitment to delivering beautiful windows and the pleasant interactions with employees.

Examples of positive reviews include:
“High quality company that delivers wonderful service and beautiful windows.” – Caitlin Carnacchi
“Great service, highly recommend.” – Tiffany Griffin-Bell

Negative sentiments were expressed concerning communication issues, poor installation quality, and unreturned calls.

Examples of negative reviews include:
“Had an estimate done… No follow up calls returned.” – Annette Moorman
“The job that Steve and his coworker did was awful.” – Rhysie Lang

Review Summary:
Positive Sentiments: High-quality products, friendly staff, good customer service.
Negative Sentiments: Issues with follow-up communication, installation quality, and customer dissatisfaction.

Additional Ratings:
BirdEye: 3.5 stars based on 11 reviews.
Better Business Bureau (BBB): Not accredited, NR (No Rating). Two complaints noted in the last three years regarding service issues.

Total Lead Smart Rating: 5.2

Conclusion:
Northern Window in Fenton, MI, offers a range of window and door services with a focus on customer satisfaction. While the company has positive feedback regarding product quality and friendly service, potential customers should remain cautious of the mentioned communication and installation issues before making a decision.

Member Since August 2024

Listing Id 237456

Contact Info

2426 S Long Lake Rd, Fenton, MI 48430
(810) 714-5700
Lead Smart Rating :
5.2/10.0

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2426 S Long Lake Rd, Fenton, MI 48430

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Reviews

joanne boggs

a year ago

Our door is stunning.

Caitlin Carnacchi

a year ago

High quality company that delivers wonderful service and beautiful windows. Lovely owner and receptionist that work with you!

Annette Moorman

a year ago

Had an estimate done to replace glass on our patio door. No follow up calls returned, None.

Rhysie Lang

a year ago

We had a window replaced in our 2 year old daughters room with this company. The job that Steve and his coworker did was awful. I’m going to have to get the window replaced again. The window does not fit the frame so there are holes letting bugs and water in. I’m afraid to say he was well aware of this when he did the job because there were small styrofoam pieces cut to the holes sizes and glued in. He drilled holes and put the curtain back up before leaving, which I thought was strange and I understand he was just covering up his half done job. Very disappointed. I would not recommend using this company for anything due to the dishonesty.

Tiffany Griffin-Bell

4 years ago

Great service, highly recommend

R A

4 years ago

Took a little longer then expected to get our windows due to the manufacture but we got our windows now and were pleased.

Joe Van Oyen

5 years ago

Thanks for the great windows and service!

J. C.

7 years ago

At the end of the day it’s really hard to ignore local business! Sure….. it takes a little more effort to find a local company to do the job that you need but it’s well worth the effort in promoting local families and the work that they do! Steve and his team we’re up to 75% less expensive than other companies that I called that over advertised and our national companies to do the same basic window repair. Looking forward to the new window to arrive and have them install it while I wait 🙂 that’s how business should be done! Thanks Steve & team for a good experience and I look forward to doing business with you guys in the future! Cheers, John C. – Fenton

Freddahl Dahl

8 years ago

Had an appointment with this company for an estimate on a window replacement. They never showed or called. Although the guy told me I didn’t have to be home for the estimate I took half the day off from work so I could be there in case I had questions. I emailed the company directly first in case it was a honest mix up. But, again I never received a call. I have never posted a review of any company before but this rubbed me the wrong way. Given the bad economy I called a locally owned company to give my business too and this is the service I received.