Laurence Smith Window & Door in Bay City, Michigan 48706

Laurence Smith Window & Door

3850 S Huron Rd, Bay City, MI 48706

3.8 (22 reviews)

Overview:
Laurence Smith Window & Door is a window supplier located in Bay City, MI, specializing in the sale and installation of windows and doors. The company aims to provide high-quality products and services to enhance homes, with a particular focus on customer satisfaction.

Services Provided:
– Window installation
– Door installation
– Customer service
– Replacement of windows and doors
– Professional consultation

Hours of Operation:
Monday to Friday 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (989) 684-9811
Website: http://www.windowanddoorcenter.com/

Customer Reviews and Sentiment:
Laurence Smith Window & Door has received mixed reviews across various platforms:

Google Reviews: 3.8 stars based on 22 reviews.

Positive feedback highlights the company’s professionalism, quality of installations, efficiency, and good customer service. Customers have praised their attentive staff and craftsmanship.

Examples of positive reviews include:
“Chad helped my mom out so much… The door works better now than it ever has.” – Lindsey Grover
“We had a fabulous experience… They communicated well with us, were efficient with their install.” – Marcella Phillips

However, there are significant complaints regarding service issues, poor follow-up, and miscommunication about orders.

Examples of negative reviews include:
“Do not buy any windows from this company… The service and follow up will haunt you.” – Tom Mahaney
“I have a $4k door that is not what I thought I was getting!” – Tracy Uguccioni

Review Summary:
Positive Sentiments: Professional service, quality workmanship, efficient installations, and good customer communication.
Negative Sentiments: Service follow-up issues, miscommunication in orders, and perceived lack of accountability from ownership.

Additional Ratings:
Total Lead Smart Rating: 6.2/10.
The rating reflects the overall customer satisfaction, quality of service, and the mixed feedback noted, especially the concerns raised in some reviews. While many customers appreciate the craftsmanship and service, the negative experiences are significant enough to lower the rating.

Conclusion:
Laurence Smith Window & Door appears to be a viable option for window and door services in Bay City, MI, particularly noted for their quality workmanship and professional team. However, potential customers should consider the mixed reviews and service issues before making a decision.

Member Since August 2024

Listing Id 232495

Contact Info

3850 S Huron Rd, Bay City, MI 48706
(989) 684-9811
Lead Smart Rating :
6.2/10.0

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3850 S Huron Rd, Bay City, MI 48706

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Reviews

Lindsey Grover

3 months ago

Chad helped my mom out so much with her front door! He was so kind, sweet and went above and beyond for her. Thanks Chad, The doors works better now then it ever has. We will highly recommend this company from here on out!

Ken Lehr

5 months ago

Eric DeGuise was the greatest salesman that I’ve ever dealt with!!

tom mahaney

7 months ago

Do not buy any windows from this company. There is a reason they are 3.8 stars. The service and follow up will haunt you as long as you own these windows. Go to another Marvin Dealer at all costs.

Jason Sivy

2 years ago

We bought an OLD home built in 1912, knowing that most of the windows and doors were original and would need replacement. Needless to say, this was a difficult job. Laurence Smith did really outstanding work on what was a really big project. The install crew was very professional, punctual, and personable, and they replaced almost 20 windows and 3 doors in a very short time. I’ve been extremely impressed with the craftsmanship, and the difference has been remarkable. I will use this company again whenever the need arises.

Gary Pozenel

2 years ago

Laurence Smith came out today to install my Marvin Sliding Glass Door. The men who installed the Door were informative and did a Great Job.

Marcella Phillips

2 years ago

We had a fabulous experience with Lawrence Smith Window & Door! They were very personable and nice. They communicated well with us, were efficient with their install and overall a great company to work with! They did wonderful work! We love our new windows!! We would definitely recommend them!

Shelby Benoit

3 years ago

Bill has a great team working for him!

Nicholas Lanphierd

3 years ago

Great customer service and products

Tracy Uguccioni

4 years ago

Be very careful. You may think you are ordering something you saw in the showroom or spoke to the salesperson about but find out something else was written down on the proposal. Make sure you match up all descriptions exactly and know what they mean before you sign anything. The company policy is the customer is always at fault. I have a $4k door that is not what I thought I was getting! Also, no attention to detail. We ordered teardrop primed window trim and got unprimed. They did give us a $100 credit when my husband called them on this, which was less then it cost us to hire a painter to get it primed. After waiting for response to resolve problems I ended up writing the owner and found that the owner Bill Ruff was more interested in getting final payment then making things right.

Virginia Rodriguez

5 years ago

I had windows installed by a company that did a horrible job. After 3 months if trying to get them to come out and take care of my concerns, I decided to try Laurance Smith. Rick came out, we ordered windows and had them installed. Their windows are far superior than the previous ones I had removed from the first company. The construction is more durable. I had a few questions/concerns and they came out in a very timely manner. I appreciated that. If service after the sale is very important to you, this company practices this. Dan came out and took care of my questions/concerns. I would definately recommend Laurance Smith. 😊👍