Craftwood Doors & Windows

Matthew Fortin

a week ago

From John and Alen measuring and helping us pick out new windows (4 single hung, 2 picture, 5 casement), to John and his crew removing and replacing all 11 in one day, these guys were a pleasure to work with. They were prompt, clean, paid great attention to detail, and did a fantastic job. No complaints and will absolutely use them again when we want to replace the rest of the windows in our house.

Angela Alonzo

3 months ago

I am so pleased with the new Marvin windows we purchased from Craftwood Products. Mike was great! He was prompt communicating and super helpful in coordinating with installation crew. Adrian and crew were top notch. His years of experience was evident in craftsmanship. And the windows.. quality! This investment was worth every penny!!

Gabe Horstick

5 months ago

Great experience. Fast service. 5 stars all the way.

Jennifer Kelly

8 months ago

We had a new sliding patio door installed by Craftwood last week & am very happy with the purchase and customer experience. Michal was knowledgeable, responsive and took care of us from start to finish. They were also the most competitive price wise from the 3 companies I received quotes from. I would highly recommend them!

Elizabeth Popkins

9 months ago

Sketchy salesman but exemplary installation team. Alen (salesman) explicitly pointed to elements of the windows when creating the order and described that they were included, but I found when he arrived for installation that everything we had discussed had not actually been included in the final order/contract. My first time purchasing windows, I hadn’t realized that “installation new window with capping and caulking” did not include the interior trim, even though Alen had given me the impression it did when placing the order, which resulted in a surprise $750 charge (he started at $1,000 but I balked) day of the installation. However John and his installation team were consummate professionals. On time, polite, efficient, beautiful work product, and left everything neat and tidy behind them. John’s team was so excellent that I would still consider working with Craftwood for future window needs if they have other salespeople and as long as John is still there. If you work them, be sure to go through your contract line by line and get in writing what every bit of jargon refers to.

Bradley Lipinski

10 months ago

Dear Craftwood, In all of my years of life I’ve never felt out of place at an establishment until now. I went into this “showroom” with intentions of new trim, doors and locks and came out feeling as if i was an alien of some sort. Was treated as if i was window shopping or didn’t have the funds to be in this place, was talked down on and hurried out because i couldn’t make up my mind on styles. i will let everyone know in the greater elmhurst/bensenville area to not spend their hard earned money here! I am sorry if you were having a bad day, we all have them, but that gives you no right to make someone feel as if they shouldn’t be there. Shame on you! Bradley R. Lipinski.

Anthony Pattalio

10 months ago

Terrible experience with Adrian and Craftwood Doors & Windows. Was very excited to replace preexisting doors in my home, so i went ahead and had them professionally measured and provided Craftwood with proper dimensions and options necessary for my home. Upon delivery i got my doors and now ready to install! 3 of my 5 doors were framed the wrong way and swung one direction instead of the other, I had alerted Adrian that it may have been a clerical error, or maybe all documents i provided weren’t uploaded (there were 5 pages in total, info on front and back.) He proceeded to say he did not lose anything and theres no way he could’ve made this simple, clerical error. He kept aggressively telling me “you signed the invoice, you agreed to this”. I signed the invoice for price, with the peace of mind knowing he had scanned (at his request) all my proper documents i provided him with. After the aggressive and defensive reply, i reiterated it may have been a clerical error and if this can be fixed because all of the paperwork i provided him with, had said dimensions/options. He then told me “you can sell the doors to someone” or i can “purchase new ones from them,” i declined and came to the conclusion with Adrians word, that he can have them “reframed and fixed.” Fast forward 4 weeks later and all have received to this day is “he’s waiting on an update.” Would hate to see this happen to anyone else as i am stuck with $3500 worth of doors and very unprofessional communication and customer service. Will update if anything changes: UPDATE: They have responded to my google review faster than replying to a 4.5 week old open ticket to coordinate “reframing my doors!” Cant make this up 😂

Christopher Regalado

a year ago

I have worked with Anthony Umana on two projects to date and I am very pleased with his attention to detail, professionalism, honesty and his service. I will continue to work with him and Craftwood whenever I am in need for pricing for doors, frames and hardware.

Karen Orth

a year ago

We’ve been ordering doors & trim from Craftwood for a few years now. They offer a large selection of beautiful products, both standard & custom styles, at very competitive prices. Our sales rep, Adrian, always goes above and beyond to ensure timely deliveries and wonderful customer service. Highly recommend Craftwood for all your door & trim needs!

David Collins

a year ago

I had the pleasure of working with Adrian at Craftwood Doors & Windows to replace the doors and windows in my home. Adrian was incredibly professional and knowledgeable, and he took the time to understand my needs and make sure that I was happy with the final product. I was particularly impressed with Adrian’s attention to detail. He went above and beyond to make sure that the doors and windows were installed perfectly, and he was always available to answer my questions. I also appreciated Adrian’s willingness to work with me to find the best possible options for my budget. I would highly recommend Adrian and Craftwood Doors & Windows to anyone looking for new doors or windows. Adrian is a true professional who provides excellent customer service.