American Thermal Window Products

Julie Stephenson

a week ago

IWorst customer service! I ordered windows in Aug 2021. It took until Feb of 2022 to have them delivered and installed. I had to keep calling to find out the status of my order. Now it’s July 2024. Two windows have cracked glass. The one and only customer service representative told me it would take her at least 1 day to find my file. Plus I may have to pay for labor to have them fix windows under a warranty. What?? The customer service manager is on vacation I am told. I would not recommend buying windows here.

Debbie

a month ago

We had 10 Andersen windows installed in our home and 13 Quaker windows installed in our summer home by American Thermal windows. We couldn’t be more pleased. Brian Corbett was our project manager. He was knowledgeable and did a great job knowing what we needed and helping us accomplish the look what we wanted as well. I can’t say enough good things about the installation crew. Igor, Basil, and Ivan we’re professional, knowledgeable, extremely competent, clean and quick on our Andersen job. Alex, Max, and Nick were exactly the same way on our Quaker job as well. Linda and Pam from the front office stayed in contact with us and made sure things went smoothly. We had a minor issue with a small screen hole and it was resolved quickly and even dropped off for us by a couple courteous young men, Kevyn and Pablo. Overall, we are extremely pleased and highly recommend American Thermal windows!

forbes adam

6 months ago

Horrible service!! Colleen Byrne was our service rep and we experienced delay after delay without communication. Weeks have passed and not one time have we received communication or updates! Every week I (the GC on the project) have initiated emails inquiring about the status of delivery and installation of the windows and each response has been another delay. With exception of providing a quote and notifying me of the deposit requirement, not once has American has initiated contact with me.

Bonnie Birren

8 months ago

Hi,just had two of the nicest guys here to fix the locks on four of my windows. One was Kevyn,but I didn’t get the other gentleman’s name. Both were very helpful. Just wanted you to know good service is always appreciated. Excellent employees.

Matthew Corcoran

a year ago

We got several quotes to replace 2nd floor and basement windows, as well as 2 doors. American Thermal was not the cheapest, but definitely NOT the most expensive. They came highly recommended to us by multiple people including a realtor/building manager friend. Iver was great through the entire process, making recommendations and suggesting ways to even save money to reinvest in other areas. They did a fantastic job on our 1926 Arts & Crafts home. We highly recommend this family owned business.

Norbert Greenwood-White

a year ago

This is always a big decision for a homeowner to make. I’m glad I asked friends who recommended American Thermal. They did a wonderful job replacing our windows and doors.

Dragos Visan

a year ago

American Thermal is fantastic and really cared about helping us after Window Depot of Chicago scammed us. Luckily, the windows we ordered were actually manufactured but WDOC was nowhere to be found. Iver and American Thermal stepped in to help, Iver even came out and checked our initial window measurements himself and then arranged it so that our windows were installed the next week taking delivery from Climate Solutions. Their team was very professional and quick, windows were sealed and installed properly and we finally have peace of mind! None of the companies we called before wanted to even touch our order because they all prefer to order and measure themselves, but it was probably a profit issue for them too. Iver and American Thermal didn’t care about making money off of us after we had been scammed and they trusted Climate Solutions’ specs and Climate Solutions trusted them. Once Iver measured our old windows, he quickly verified everything and took on the job, making our lives so much easier. THANK YOU American Thermal!

C Flynn

a year ago

I had a wonderful experience with American Thermal Window. I replaced 6 windows and sided a porch in November of 2022 The window quality is good, the price was reasonable coming in mid-range of four estimates received, and service and installation were excellent.

Ryan Sanderson

a year ago

They did an excellent job with our front door installation. They were able to customize our doorframe to fit a standard size door. It was well installed, we no longer have a draft by our front entryway. Colleen was very helpful with answering questions, she’s very knowledgeable. I was a little nervous about the red color of the door, but the door honestly looks beautiful!

Adam Glinski

a year ago

Excellent windows will get more.