CENTRAL WINDOW

Rick Aulick

8 months ago

No longer open

Pam Tantillo

11 months ago

Friendly and efficient service

Patricia Nasci

11 months ago

I have tried calling them many time over the past 2 weeks. It goes right to voice mail and says I’m sorry no one is available to take your call, goodbye. It did not let me leave a message. Are their phones down? But surely after 2weeks they’d notice.

R M

a year ago

Do not buy here, they don’t care about good business

Joe Lahey

a year ago

They helped me out in a jam. Past service has been a great.

Jerry Shulock

a year ago

New owner is a bad human being. my 18 windows arrived and they all were wrong. now he won’t return my 50% deposit and he is threatening a lien on my property if I don’t pay the other 50%. THIS IS A BAD COMPANY!!!

Jay T

2 years ago

Tried to be helpful with a replacement part but experience staff was not available. Scott on the phone did go the extra mile to find a possible replacement but it turned out did not work.

john lindberg

2 years ago

they did work for me a few years ago and everything was fine. called recently to have more work done and had to wait weeks to get a call back, finally got a call back and they still have not given me a quote months later. not the same company as before. what a shame.

Fanny Muskulus

2 years ago

***BUYER BEWARE*** This has been the most horrible company to deal with, right after the loss of my husband of 47 yrs I thought this might help me and it’s been a complete nightmare. I ordered my windows back in April of 2021 (10 windows), they came to install in September and realized they had measured incorrectly on my living room window. It is now February and I find myself with no one responding on when the window will be completed. They tell me its a “glass shortage,” however, my best friend at Island Club ordered her windows in Oct and they have all been installed. I have paid for most of the contracted amount, and now they won’t take my calls. I am having a breakdown over this, they have left me with plywood on my living room windows since September, living in complete darkness, and my condo is threatening to fine me $100 per day for having plywood. DO NOT BUY FROM THEM THEY TAKE ADVANTAGE OF THE ELDERLY AND SINGLE WOMAN!!!!

Tena Boehm

2 years ago

Dear Bryan Martin: In November 2014, Central Window replaced all my windows for $10,785. The top arc of the living room Palladian window was $3,360 of the $10,785. A little over 4 years later, one of two parts of the arc window failed and Central Window charged me an additional $331 to replace it under “manufacturer’s warranty”. Now a little over 2 years after that replacement, the same window has failed again (I’ve sent multiple photos showing the defects). Central Window proposed to charge me this time $555 for a replacement. When I objected to having to pay every few years to replace the half window, the other half of which has never failed, I received this letter from you in CW Management. Ms. Boehm, Good morning. My name is Bryan Martin and I am the service and installation manager here at Central Window. I understand the frustration you are experiencing with the failed insulated glass and I assure you I feel that same frustration. This is unfortunately a manufacture related issue and in no way can be caused by a faulty installation, as such insulated glass failure does not come with any labor warranty from Central Window. The glass does come with a one year labor warranty from the manufacturer, which unfortunately is not applicable here. I reviewed the proposal sent to you by Scott prior to you receiving it. The original quote was going to be $740 I took into account, at Scott’s request, your previous need to have the glass replaced and made a concession down to the $555 for both pieces of failed glass. I am and have been on the road all week and am unavailable for phone calls until Monday if you would like to discuss this further. I assure you we are trying to be fair and honest in this process with you and are doing everything possible to resolve your issues in a timely and professional manner. Bryan Martin Service Manager My position is that if the problem is “a manufacturer related issue…..” get a new manufacturer. In the meantime, as long as CW continues to replace my window with glass of the same inferior quality, I don’t expect to pay for it every two years. I expect CW to stand behind the cost of both labor and material. If CW refuses to stand behind their product and workmanship, I feel compelled to post reviews on C W’s website, on the Better Business Bureau website, on Google, and on social media. However, I hope that I won’t need to follow that course of action. To be clear, my expectation is that the work described in your proposal at the accompanying link will be done soonest and at no additional cost to me