PGT Custom Windows and Doors

Cristian Ramirez

2 weeks ago

The worst company to work for made me have a horrible day. I went to work on a Saturday and the person in charge of that shift took me off campus and called the police on me just for going to work.

Carol Finley

3 weeks ago

Before you buy from this company check reviews. There are roughly 600 reviews. There are 62 bad warranty complaints . Be careful.

L S

a month ago

Don’t buy these windows! I could go into detail but it’s not even worth it. Just don’t buy these windows or doors. There are windows and doors that are made with much better quality. PGT sends there customers an inferior product, no quality control and it will take years before you actually get what you paid for! And there products are so bad even then you won’t be satisfied. So save yourself a huge headache and look at other window and door products from other companies.

David Caporale

a month ago

Customer support and dealers are the worst. Have had multiple issues with my windows, less than one year old. PGT wants me to pay to have people just to show up to evaluate my issues. Was given a list of service providers, $500 is the cheapest quote I had to just show up to evaluate the issue not fix the problem. This manufacture has simply has the worst customer service and judging by the issues with my windows their products are not quality at all. Purchase at your own risk. Dreading the first hurricane as I don’t feel these will work at all.

Barrett Willits

2 months ago

I have the original order From the window company in Pensacola, I ordered my windows from. They don’t carry this brand anymore and PGT will not deal with me directly. They keep sending me to dealers who don’t carry their products anymore or the dealer will not contact me to get window sashes replaced. It’s an endless loop- when you leave a review on their Facebook page They give you a generic answer and remove your comments. It’s very frustrating to deal with A company whose dealers won’t service the products they sell, and the company won’t make an exception and help you out since their dealers won’t. I’m in Pensacola with a relatively new window and I can’t get a glass company to replace the glass and I can’t get any of the PGT dealers to order me new sashes. And I have the original order sent to the factory, and they still won’t help me. Anybody who buys these windows is going to feel the same frustration that I do and others if you look at the reviews. Just sickening that an American company treats their customers this way

Mike Mcclatchie

2 months ago

PGT window customer Service is absolutely horrible. They do not want to assist you with any issues with your brand new PGT windows which are junk. If you can get any other brand of windows do yourself a favor and get them. Poor customer service and window quality. Stay away from PGT.

Kathryn Schuler

2 months ago

Visited the Wellness Clinic and the ladies there are efficient, friendly and knowledgeable

Anthony

2 months ago

Horrendous customer service and company. If you build with canopy builders, negotiate PGT out of the contact as it’s become extremely frustrating following up with them as to when we’re going to get our sliders replaced They delivered cracked and scratched sliding doors in July 2023 before they even got installed. We told our project manager as soon as we noticed them in July of 2023 and PGT never did anything about it. I closed on the new build 3/1/2024 and they have YET to replace these sliders. I’ve also found 2 broken window casings which canopy reimbursed us for and we found a 3rd this past weekend that was super glued back together. The sliding door it self looked as if it was dragged on concrete and installed. The warranty individual and myself have been sending emails to Kyle Knapp/Vicram Chaitram and Ryan Simmons and we’ve been getting no answer. Best advice I can give is ask your builder who their window/slider vendor is and if it’s PGT, ask them to use someone else. Trust me, the reviews seem to be consistent. The pictures of what was delivered speaks for itself.

G

2 months ago

Purchased Winguard Aluminum Windows & Doors. Purchased PGT in the past without issues and loved the look and quality of their products. As with any window and door purchase the installers need to do an excellent installation. Reading reviews it seems most issues result from poor installation. PGT from my experience is high quality! They are the manufacturer not the installers you hired to install.

Shawna

3 months ago

Update- Installer for our PGT windows, Storm Solutions, came to adjust our slider and not repair track or replace defective panel. They told us that repairing track would involve cutting out stucco and them being here all day, they then left to report issues to office leaving same issues and now the bumper on rear slider half off. We now have initial install and 3 trips after with no resolution and the suggestion that a repair will be long and messy. Does no one stand behind products and install? One year after install and we are still waiting for 8’ slider panel to be replaced that has a run in the coating between the double pain glass panels . The track on this slider has been leaving heavy graphite that has to be cleaned daily. Very disappointing from a company that has been the leading manufacturer for windows in southwest Florida. Why does increased volume always lead to decreased quality?