Overview:
Home Performance Alliance Inc. is a window supplier located in Jacksonville, FL. They specialize in the sale and installation of high-quality windows and doors, with a commitment to customer service and satisfaction.
Services Provided:
– Window installation
– Door installation
– Replacement services
– Consultation and estimates
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (855) 720-0424
Website: https://www.hpawindows.com/
Customer Reviews and Sentiment:
Home Performance Alliance Inc. has received a mix of reviews across various platforms:
Google Reviews: 4.4 stars based on 237 reviews.
Positive feedback highlights the company’s knowledgeable sales representatives, quality installations, and prompt service. Customers have specifically praised Craig B. for his informative presentation and professionalism.
Examples of positive reviews include:
“Craig B was by far the most informative window rep I’ve worked with.” – Charles Jackson
“The windows look wonderful… I have ordered more windows and asked for this same team to install them.” – Lyne Chamberlain
“We love our new windows they make the house look brand new!” – Linda Geathers
However, there are notable complaints regarding aggressive sales tactics and poor customer service experiences.
Examples of negative reviews include:
“Sales team ignored all my no soliciting signs… I wouldn’t do business with this company if my life depended on it.” – C King
“Terrible service and aftercare… Home Performance Alliance stopped responding to me shortly after that.” – Cole Faust
Review Summary:
Positive Sentiments: Knowledgeable staff, quality workmanship, timely installations, and impressive products.
Negative Sentiments: Issues with sales tactics, unresolved complaints, and inadequate after-sales service.
Additional Ratings:
BirdEye: 4.4 stars based on 237 reviews, matching the overall positive sentiment but indicating some dissatisfaction among a subset of customers.
Better Business Bureau (BBB): The business is not accredited but has a profile with multiple complaints filed against it in recent years.
Total Lead Smart Rating: 6.7
Conclusion:
Home Performance Alliance Inc. offers a range of window and door services in Jacksonville, FL, with many customers highlighting positive interactions and quality installations. However, potential clients should exercise caution due to mixed reviews regarding sales practices and customer service, alongside several complaints that suggest the need for improved aftercare.
Member Since August 2024
Listing Id 240244