Arizona Glass & Door Connection in Phoenix, Arizona 85021

Arizona Glass & Door Connection

9850 N 19th Dr #7, Phoenix, AZ 85021

3.3 (45 reviews)

Overview:
Arizona Glass & Door Connection is a window supplier located in Phoenix, AZ. They provide a range of glass and door services but have received mixed reviews from customers regarding their service quality and reliability.

Services Provided:
– Window supply and installation
– Sliding door repair
– Custom glass cutting
– Professional evaluations

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (602) 375-2000
Website: https://www.azglassconnection.com/

Customer Reviews and Sentiment:
Arizona Glass & Door Connection has a rating of 3.3 stars based on 45 reviews.

Positive feedback highlights the company’s knowledgeable staff and their willingness to assist clients:
“Outstanding company! they are always there to care for our clients and help in any situation.” – Elly’s edits
“Have worked with this company for years. Very knowledgeable.” – Christina C

On the negative side, several customers reported issues such as poor service reliability and high costs for evaluations:
“Most horrible company I have ever work with.” – Sophie Accos
“Beware of these people… they ask $240 just to come in person.” – Serena Biganzoli

Review Summary:
Positive Sentiments: Knowledgeable staff, reliable service for some customers, good customer support.
Negative Sentiments: Service unreliability, issues with warranty, high evaluation fees, poor customer service communication.

Additional Ratings:
BirdEye: 3.3 stars based on 45 reviews, reflecting a notable disparity in customer experiences.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been several complaints regarding service issues and high costs.
Total Lead Smart Rating: 5.0

Conclusion:
Arizona Glass & Door Connection has demonstrated both strengths and weaknesses in their service offerings. While some customers express satisfaction with their expertise and support, others have encountered significant issues with reliability and communication. Prospective clients should carefully consider these mixed reviews before engaging their services.

Member Since August 2024

Listing Id 246309

Contact Info

9850 N 19th Dr #7, Phoenix, AZ 85021
(602) 375-2000
Lead Smart Rating :
5.0/10.0

Get A Quote Claim

Listing location

9850 N 19th Dr #7, Phoenix, AZ 85021

Get Direction

Reviews

Christina C

3 months ago

Have worked with this company for years. Very knowledgeable and have always been a great service provider for us.

Elly's edits

3 months ago

Outstanding company! they are always there to care for our clients and help in any situation. They also always stand by their work. We are part to call them a partner!

Gustavo Quitto

a year ago

We contacted the company to address a malfunctioning sliding door at our restaurant. Unfortunately, they were unable to resolve the issue on the same day. Although this was not ideal, we understood. However, shortly after the door was fixed, it broke again with the exact same problem. Disappointingly, the company refused to provide any warranty for their service. When the technicians arrived, they identified a problem that should have been fixed during their initial visit, which ultimately caused the door to become stuck again. Despite their mistake, they still charged me to correct it. Regrettably, I cannot recommend this company based on my experience.

Serena Biganzoli

a year ago

Beware of these people. They offer a “free evaluation” on their website. HOWEVER, the evaluation is only by photos to be sent. In my case, having to check the smoothness of the windows, it is absolutely impossible to understand from the photos what work to do. After a photo evaluation (via email) they ask you to accept a barcode. At this point they come in person to see the work, BUT they are asking $240 just to come in person and reevaluate the job! So there is no real free evaluation like they say on their website. I could call it a scam. I find all this very unprofessional and I repeat that on their website they say “free estimate”. No thank you!

Sophie Accos

a year ago

Most horrible company I have ever work with. We have been awaiting for our bedroom window for 3 months, They cancelled the installation twice because they got the wrong measurement and now they don’t know where my new window is. You talk to a customer service in the philippines and cannot talk to any manager in the United States. I am reporting them to the BBB. Stay away from this company

Michael Mazzeo

a year ago

Good people. They do good work

Mike Mazzeo

a year ago

I never went inside the store. However I do go to the warehouse and the guy that works very is really friendly.

Thomas Begush-Cook

2 years ago

Needed a custom piece of glass cut and they did it for me. Nice guys

Roger Tallerico

3 years ago

Their installer (can’t remember his name) is amazing, thanks so much!! Looks amazing!

Sara Esteves

3 years ago

OMG there nuts, I asked for an estimate for a window screen and not a large window just a regular window and I was quoted $400 for the screen and installation, RUN AWAY!!!