Window World of Beckley in Beckley, West Virginia 25801

Window World of Beckley

624 Stanaford Rd, Beckley, WV 25801

4.5 (90 reviews)

Overview:
Window World of Beckley is a prominent window installation service located in Beckley, WV. They specialize in window replacements and repairs, offering quality products and professional installation to ensure customer satisfaction.

Services Provided:
– Window installation
– Window repair
– Customer service support

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on: Saturday and Sunday

Contact Information:
Phone: (304) 252-7494
Website: www.windowworldbeckley.com

Customer Reviews and Sentiment:
Window World of Beckley has received mostly positive feedback, with an average rating of 4.5 stars based on 90 reviews.

Positive feedback highlights the professionalism, prompt service, and friendly customer interactions. Customers appreciated the quality of the installations and repairs.

Examples of positive reviews include:
“Very friendly and patient customer service.” – Crystal Cervantes Gutierrez
“They fix the problem on time and do a wonderful job.” – Gale Cline
“I highly recommend window world of Beckley for all your window and glass needs.” – Kitten Cempella

However, several negative reviews mentioned issues with customer service, including difficulty in communication and scheduling.

Examples of negative reviews include:
“Constantly unable to keep schedules or communicate effectively with clients.” – Christopher Tamburro
“First impression of customer service is very important!” – Stardust Milk

Review Summary:
Positive Sentiments: Friendly and patient customer service, professional installation, timely repairs, high level of customer satisfaction.
Negative Sentiments: Issues with communication and scheduling, unprofessional behavior noted by some customers.

Additional Ratings:
BirdEye: 4.5 stars based on 90 reviews, reflecting strong customer satisfaction.
Better Business Bureau (BBB): The business has a profile and is not accredited with a BBB rating of NR (No Rating).

Total Lead Smart Rating: 7.8

Conclusion:
Window World of Beckley appears to be a reliable option for window installation and repair services in Beckley, WV. Their reputation for quality work and customer service is generally strong, although some potential customers may want to consider the mixed reviews regarding communication before making a decision.

Member Since August 2024

Listing Id 232551

Contact Info

624 Stanaford Rd, Beckley, WV 25801
(304) 252-7494
Lead Smart Rating :
7.8/10.0

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Listing location

624 Stanaford Rd, Beckley, WV 25801

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Reviews

Stardust Milk

a year ago

Called and was going to have them come look at my windows and get an estimate to have windows replaced. Spoke with Tiffany and asked her for just an estimate of the starting cost of a basic window. Normal size no special glass. She said they start around $400.00 and up I told her I know price would increase depending on what would need to be did during instalation and anything extra but it would start at $400.OO She got very smart and hateful and yelled “I didn’t say that, that’s why we don’t like to give prices” and continued to smart off, at that point I just said thank you and hung up. So she just lost a potential customer for them. First impression of customer service is very important! She needs some training, wonder how many other customers she lost for them!!

Christopher Tamburro

a year ago

Constantly unable to keep schedules or communicate effectively with clients

Martha M

a year ago

Service worker repaired my window effortlessly. He is professional and a great instructor/ teacher. I think his name was Everett. WW installed my windows approx 2 yrs ago. This was my first repair call. Window world is customer oriented and very professional. Thank you MM

Lana Ellison

a year ago

Very courteous and helpful. They are ready to meet your needs.

Crystal Cervantes Gutierrez

a year ago

Very friendly and patient customer service. Windows were ordered fast and were installed very professionally. I couldn’t have had any better of an experience being a first time homeowner! Very satisfied!

Pete Formato

a year ago

Very good very professional

Kitten Cempella

a year ago

I had complete window replacement in my home a few years ago by window world of Beckley and they replaced two sashes that were leaking. One simple phone call and within a few weeks they came and replaced them free of charge by a very qualified person. I highly recommend window world of Beckley for all your window and glass needs. They are very friendly and have an excellent work staff !

Thomas Ward

a year ago

Super nice employee’s friendly atmosphere quick service on what we needed. Very helpful

Gale Cline

a year ago

They fix the problem on time and do a wonderful job.. I recommend them for all your window needs.

Michael Lewis

a year ago

The guy that come to my house was nice and knowledgeable. He let me know what he was doing and replacing. He gave me instructions and demonstrated on how to use my windows properly. Very nice man.