Paul Henry’s Window Installation

Ronald Morgan

6 months ago

We did not have a good experience with Paul Henry Windows. After signing the contract in mid-April and paying a $20,000 deposit (on a 40,000 total), they kept delaying the installation. It was originally scheduled for mid-August, and when August came around, they rescheduled it for December. They showed up on Dec 18 and sent only a two-man crew. One of the reasons we went with them was their supposedly thorough installation which requires removing existing window sills and inside sheetrock. Unfortunately, that creates a lot of disruption and dirt in the house. Because they sent only two men, the job took them nine days. Nine days before and after Christmas in which our house was in complete turmoil. That, as you can imagine, was very disruptive. Furthermore, the week before our scheduled date, our son had a bad snowboarding accident and spent three days in the ICU with a brain bleed and concussion. We took him home the day before Paul Henry’s started their work and frankly, for the week before that date, we were focused on our son and not the scheduled window installation. Our son was still very, very ill the first week they worked. Moving our date would have moved it to Spring, so that was out of the question. Because of his accident (for which we had to travel out of town to get him), we were behind in preparing the house (blinds down, drapes down, furniture moved). Even though I had two rooms ready to go, and was ready to prepare more as they worked, they changed the order in which they wanted to install the windows and insisted on starting in rooms that were not prepared. They started taking the blinds down (rather than letting me do it). To add insult to everything, they tacked on a $900.00 extra charge for the blinds they spent a total of about two hours removing. They never even apologized for the long delay and for then sending just a two-man crew and they showed no sympathy or empathy for the fact that we were focused on our sick son. They thanked us for our months of patience by assessing that ridiculous added charge. I think the hourly rate the neurosurgeon charged us was lower than the hourly rate they charged us for the blinds they took down. In sum, the entire experience with that company has been a big disappointment. Smooth sales pitch but poor customer service.

heather henderson

8 months ago

I had 6 windows installed by Paul Henry’s Windows in April 2023. The main reason that I got the windows was to reduce street noise that I was experiencing in my bedroom and bathroom. The windows are fine and the installers were friendly, but there has been no reduction in street noise. I am not naive. I wasn’t expecting soundproof windows, but I was hoping for some noise reduction. I am not sure if there was an issue with the insulation around the windows or whether spray foam should have been used to create a more airtight seal. Overall, it has not turned out to be a worthwhile purchase.

Timothy Shaver

a year ago

We had our entryway replaced and it was done quickly and extremely well. It looks fabulous and we are very happy with this quality replacement. Very professional and the entire area inside and out was left very clean.

Traci Lowe

a year ago

Top-notch quality & excellent workmanship. Paul met with me to discuss what style door to get. I ordered something completely different than what I’d been searching for. Using professionals truly makes a pleasant, stress-free experience. Thank you I am a very happy customer.

James Pattan

a year ago

SASA glass was amazing. They fixed two of my sashed windows that were fogged up without the need to replace the entire window as recommended by a window company. I highly recommend SAS a glass repair. Jim P. In Vienna, VA

Jackie Ennis

a year ago

Like the show room still friendly emoyees and waiting on my new windows.

Kevin B

a year ago

Mark & Kevin did a wonderful job installing a new front door and a back sliding glass door. Friendly, competent, and did a great job overall. Highly recommend this company and their prices were excellent compared to others.

R. Wayne Hunnicutt

a year ago

Once we decided we were going have our 14 windows, two entrance and storm doors and our patio door replaced we got estimates from several businesses including Paul Henry. Paul seemed to be the most knowledgeable and personable of everyone we spoke with. His company wasn’t the lowest bidder nor the highest but our interaction with Paul and his knowledge and presentation made our decision easy. He met with us at least three different times as we had so many questions that needed to be answered. We decided to go with the ProVia Endura vinyl windows which are double hung having TLA-UV triple pane glass with argon gas and super spacer, the ProVia Signet oak entry doors and ProVia storm doors along with a ProVia Endure sliding patio door. Once everything arrived the installation team of Brad and James was on time each and every day. They were both extremely professional and polite and hit the ground running from the moment they arrived each day until they were finished. I cannot say enough good things about Paul, his company and Brad and James. I would highly recommend Paul Henry Windows to anyone who is looking to have new windows and doors installed. Knowledgeable, experience, professionalism and politeness… I would definitely be using this company for any future projects such as gutters, roofing, etc.

Dave R

a year ago

I spoke to 5 window companies and Paul was by far the most knowledgeable and provides top quality products. I think we had Paul out 3 times as we kept adding windows to our job. The new 9′ french style sliding door that Paul recommended is a real centerpiece! Daniel and Wes were very professional, knowledgeable, and did a fantastic job with the install. They arrived on time each day and answered all questions. Katy was always available in the front office for scheduling and questions. I can’t say enough good things about Paul and the team. Thanks for everything!

John McGinness

2 years ago

Paul, Mark, Kevin, Bryan, and Katy were all wonderful to work with. They were so kind to our kids and were very considerate of our space while they worked. We are really pleased with the results!