Woodbridge Home Solutions- Lubbock

Juan Baca

2 weeks ago

Thier after the sale customer service has got to be worst I’ve ever dealt with. I purchase 10 windows years ago and two windows became defective. It has been over a year and a half of delays of replacing two defective windows that were purchased with lifetime warranty. Outside temps around 90 degrees, causes inside glass temps get up to 120 degrees, making the rooms unbearable. Cause of delays— twice showing up with the wrong size replacement. Then showing up with a glass that was too thin. Finally April 2024, they decided to replace the entire window. And I really don’t know if those will be the correct size, because the guy that showed up, didn’t know how to measure the window for replacement. After calling and texting, still no date on replacement of their defective windows. I have always to call to see what the delay is. There is no way to communicate other than phone calls. They do not respond back to texts, they will not call back by the end of the day like they say. And the delay issue is always someone else’s fault. I wish I could just get a refund on those two windows and go with a more reputable local window company.

Ismael Jaso

4 months ago

Had an appointment had to get off work early They were a no call no show

Ida Alvarez

8 months ago

I called to let Woodbridge know that some of my windows were leaking and they told me they couldn’t find where I purchased the windows from them then proceed to tell me that I had to pay up front for them to come and fix. Which I don’t think I should have to since they shouldn’t be leaking water on the inside if they were sealed right, but I never heard from them again

Sharon Liles

9 months ago

We have a defective window, a representative came out 4 months ago and told us he was ordering a new window. We have not heard from them since. We had all our windows replaced 2 1/2 years ago. Here is a picture of the sand leaking in from the defective window. I would not recommend them.

Alma Ortiz

9 months ago

thank you Woodbridge for my windows they look amazing, I couldn’t make a better decision, I am so happy. thank you for an amazing job 100% recommended. my sale representative was very kind, he help me to understand my contract and answer all my question. l can not wait to for my next project with ya’ll.

Daniel Harmes

10 months ago

Had an appointment for sat August 19th at 10am 2023. I waited for 2 hrs for the person to show and give me an estimate, and they never arrived, or called or texted or emailed, I called and was hung up on, called a second time the gentleman I talked to was rude and acted like he didn’t care. I was informed they had no one to do an estimate in my area, then was informed that he didn’t know when someone would be in our area. Then he hung up. I was referred by a family friend about Woodbridge. Now I wouldn’t refer my worst enemy.

Laura

a year ago

If I could go back and use someone else I would. The sales team can talk the talk but also when it came down to it they didn’t follow through. They got the contract signed and never looked back. Heck we had to get on Facebook to get In touch with our sales person because he wouldn’t call us back. The installation was horrible. The first team who installed our windows damaged our home and installed the windows incorrectly plus our order was wrong. It took us almost 7 months for them to correct the window and damage. The second team was so much better and I appreciate their work but I still have issues that have not been resolved and each department is blaming the other for the mistakes. I don’t care what department is at fault I believe the company as a whole should step up and make things right. They claim they hadn’t been able to contact me the whole time but for some reason the finance department spoke to me on a regular basis inquiring as to how the repairs were coming along. I still have unpainted window frames and damage in my home and I still have the finance company wanting to know if the work is done so payments can start but no follow up from anyone else. Please rethink before using this company.

That Boy Fresh

a year ago

They showed up late, the guy wasnt respectful nor did he even explain indetail what it would cost. They asked me to set aside 60 to 90 mins and the guy didnt even stay 5. 13 windows it would cost at least 30k. And if you dont like the word free estimate then dont advertise it.

Marcus Niemann

a year ago

Tanner Potts sold us on Woodbridge Windows’ triple-paned windows in October of 2022. Despite the fact that these windows were significantly overpriced compared to the shopping we’d done with Renewal By Anderson, we decided to purchase through Woodbridge because we thought the lifetime warranty and customer service would be superior. We were wrong. Woodbridge didn’t install our windows until January and exactly 3 days after, we noticed 2 screens were torn and one window had cracked all the way through. (The install team shattered our original windows and we are still picking up shards of glass from our yard.) My husband put in a service/repair order in late January and we STILL have not had anybody contact us regarding the repair. I’ve called and left numerous messages. I spoke to Lana on March 8th and had a “2nd repair request” placed. Lana promised a callback yesterday, March 12th, and did not follow through. We are beyond frustrated with this company especially since these windows averaged about $1800 EACH. The customer service and follow-through are not there. The 3 windows that aren’t broken look nice and seem to function well, but we’d still recommend purchasing elsewhere since it’s been 2+ months and we are still missing a window.

Bob Ayres

a year ago

I got both windows and doors. Doors cost a lot more, and not worth the price. The windows are amazing. The people who installed the windows were great. The people that installed the door were okay. Customer help services are wonderful when you can get a person, but you leave a message then it will be rare to get a call back. Been waiting over a month to hear back about my door.