Clear Choice Exteriors USA of Austin TX

Christine Rufflo

a year ago

Now 2022, still waiting for the window replacement to be finished. The windows they did replace don’t close correctly and one won’t lock. AVIOD THIS COMPANY. Windows have not held up, fogging, and parts of the frame have gaps. Additionally, I was supposed to get caps that never came AND they were installed shoddily. Company won’t respond to my many contacts to have windows replaced as warranted.

Dennis Staszak

a year ago

Terrible customer service on warranty items.

Suzanne “Sooz” Sandmeier

2 years ago

I love clear choice windows & have used them in the past but have tried calling for 4 months & left a email message & no response…..no one calls back & their message box is full…..dang at least touch base with people….we will move on to another window company moving forward.

Roni Me

2 years ago

I have had these windows for about 12 years. I don’t recall any major issues, when they were installed, as far as timeliness & professionalism. However, it has now been14 months that I’ve been awaiting service on my “lifetime” warranty.. A couple of the locks don’t work & The weather stripping, on the top of the window screens, has rotted. Now there is not a seal and bugs can get in the house. I had an appointment for someone to come replace them, about last June 2020. That was cancelled b/c the parts did not deliver. I have been in contact, via email, and was told that these would be fixed. I’m STILL waiting. My last email do them was 6/21, again…I’m waiting for a response. Above I wrote 6 months ago, in September. The company has still not done the repairs. They told the BBB that they would do it, yet, they do not respond to emails or phone calls. You can look them up on BBB, there are other complaints.

Gina Day

2 years ago

We did not engage.

Barbara Mead

3 years ago

Over the last 4 years we have been replacing windows in our home. Last week we finally replaced the last 3 windows. We are pleased with the windows and the installers. We would recommend them to everyone.

Michelle Gregory

4 years ago

Clear Choice replaced all of our windows in 2008. Mr. Rabun Wilson and his staff were very profession and did a great job. 12 years later we had some fogging issues on one of the windows and they covered the warranty for the window and installed it. Mr. Wilson came out himself and repaired. Thanks so much Clear Choice!

Barbara Abbott

4 years ago

Ray is a very reliable, honest and good person. His window installers were quick, efficient, careful, respectful and neat. I will use them next time I need work done; in fact, I’m calling tomorrow!

Lisa Rayborn

4 years ago

Clear Choice Exteriors screened in our back porch. The job took a couple of extra days (one due to weather, the other I’m not sure why), but it was well worth the wait. It’s sturdy, looks great and doesn’t seem at all like it was added after the house was a couple of years old. The crew asked questions during installation, instead of assuming what we wanted done. I appreciated that. Ray was on site both days to make sure that the work was being done to his liking (and ours). The pricing was reasonable, and the work well done. The crew left everything neat as a pin, too. No going behind them to clean up. We look forward to lots of pleasant, bug-free time on our back porch.

Refined Insanity

6 years ago

The owner Ray is made of Gold. Everybody makes mistakes, but this is one of the only people I know that will do what ever it takes to correct it if it happens.