Pella Windows & Doors of Buffalo

Overview:
Pella Windows & Doors of Buffalo is a prominent window installation service located in Buffalo, NY. The company is known for its high-quality window products and exceptional customer service, catering to the needs of homeowners in the region.

Services Provided:
– Window installation
– Spare parts procurement
– Customer service and assistance

Hours of Operation:
Monday to Friday: 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (716) 681-2000
Website: https://www.pellabranch.com/buffalo/showrooms/buffalo-ny/

Customer Reviews and Sentiment:
Pella Windows & Doors of Buffalo has received positive feedback overall, with an impressive rating of 4.6 stars based on 167 reviews.

Positive sentiments highlight the company’s helpfulness, excellent customer service, and professionalism.

Examples of positive reviews include:
“Very helpful staff helped me obtain the spare parts I needed.” – Raymond Bzibziak
“Excellent customer service… Highly recommend in Buffalo, Pella.” – Michael Judson
“We have had the most wonderful experience with both service & sales!!” – Barbara Bullard

However, there’s also a negative sentiment regarding follow-up and coordination after payments:
“Disappointed! After paying my 50% deposit… my salesman disappeared!” – Katty Tse

Review Summary:
Positive Sentiments: Helpful staff, excellent communication, knowledgeable service representatives, and professional installation.
Negative Sentiments: Issues with follow-up and coordination after deposits, leading to customer dissatisfaction.

Additional Ratings:
BirdEye: 4.6 stars based on 167 reviews, reflecting a strong customer satisfaction trend.
Total Lead Smart Rating: 7.8

Conclusion:
Pella Windows & Doors of Buffalo is a reliable choice for window installation services, recognized for its customer service and quality of work. However, potential customers should be aware of occasional follow-up issues as noted in some reviews.