Montrose Glass

Overview:
Montrose Glass is a window installation service located in Elko, NV. The company specializes in various glass services, including window repairs and mirror cutting, catering to both residential and commercial clients.

Services Provided:
– Window installation
– Glass cutting
– Mirror cutting
– Window repair

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (775) 738-9688
Website: http://www.montroseglasselko.com/

Customer Reviews and Sentiment:
Montrose Glass has received a mix of reviews across various platforms:

Google Reviews: 4.1 stars based on 25 reviews.

Positive feedback highlights the professionalism, efficiency, and great pricing offered by the staff. Customers have appreciated the quick service and quality workmanship.

Examples of positive reviews include:
“Brandon did a great job. Very professional too.” – Tanner Southard
“These guys are the best! Couldn’t be more pleased.” – Kyle Wieben
“Great people and service, great price.” – Anthony Barnes

Negative sentiments are primarily focused on communication issues and long wait times for services.

Examples of negative reviews include:
“Very disappointed, never got updates and never returned calls.” – Bertha Lister
“My most recent experience was a long wait… I won’t again.” – Terry Mills

Review Summary:
Positive Sentiments: Professional and efficient service, quick turnaround, great pricing, quality workmanship.
Negative Sentiments: Poor communication, long wait times, unanswered calls, issues with order updates.

Additional Ratings:
BirdEye: 4.2 stars based on 25 reviews, showing a trend of customer satisfaction along with some concerns regarding communication.
Better Business Bureau (BBB): The business has a profile but is not accredited and does not have a BBB rating. There have been a few complaints regarding service delays and unreturned calls in the last three years.
Total Lead Smart Rating: 6.6

Conclusion:
Montrose Glass appears to be a reliable choice for window installation services in Elko, NV, with a reputation for professional service and quick turnaround times. However, potential customers should be mindful of the mixed reviews and reported issues with communication and waiting periods before making their decisions.