Austin Glass Connection Inc. in Blue Springs, Missouri 64015

Austin Glass Connection Inc.

301 NW 11 St, Blue Springs, MO 64015

4.5 (68 reviews)

Overview:
Austin Glass Connection Inc. is a window installation service located in Blue Springs, MO. The company specializes in various glass services, including windshield repairs and custom glass fittings, and has a strong focus on customer service and timely service delivery.

Services Provided:
– Windshield chip repair
– Custom glass fitting
– Windshield replacement
– General glass repair

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (816) 228-1777
Website: https://www.austinglassconnectioninc.com/

Customer Reviews and Sentiment:
Austin Glass Connection Inc. has received a generally positive reception from its customers:

Google Reviews: 4.5 stars based on 68 reviews.

Positive sentiments highlight the company’s quick service, friendly staff, and competitive pricing.

Examples of positive reviews include:
“Best customer service I’ve experienced in a long time.” – Mindy Eddleman
“Absolutely the best glass shop in Jackson county!” – J
“Ordered a custom size glass top… customer service was outstanding.” – Ravi Rajanna

However, negative feedback points to issues with customer service, including instances of abrupt hang-ups.

Examples of negative reviews include:
“I called for a quote… Mike said ‘Okay, well I hope your glass doesn’t fall out on you.’” – Hannah Turner
“Horrible customer service. Hangs up on you if you ask a second question.” – Michael Orrick

Review Summary:
Positive Sentiments: Quick service, friendly and knowledgeable staff, competitive pricing, effective customer service.
Negative Sentiments: Customer service issues; some complaints about abrupt handling of calls.

Additional Ratings:
BirdEye: 4.5 stars based on 68 reviews, aligning with the positive feedback trend.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). No recent complaints have been noted.
Total Lead Smart Rating: 7.5

Conclusion:
Austin Glass Connection Inc. is a solid choice for glass-related services in Blue Springs, MO, particularly recognized for its customer satisfaction and efficiency. However, potential clients should take note of the isolated negative experiences regarding customer service for a balanced perspective.

Member Since August 2024

Listing Id 232957

Contact Info

301 NW 11 St, Blue Springs, MO 64015
(816) 228-1777
Lead Smart Rating :
7.5/10.0

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Listing location

301 NW 11 St, Blue Springs, MO 64015

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Reviews

Andy Farmer

a month ago

They did a windshield chip repair. We called and made an appointment. The work was done quickly and the guys at the shop were pleasant. Thank you!!

Mindy Eddleman

a month ago

Best customer service I’ve experienced in a long time. They were quick to quote my windshield repair and schedule me to get in next day! I’m sending all my cracked windshield friends here from now on!

Hannah Turner

4 months ago

I called Austin Glass Connection Inc. for a quote on glass repair. Mike asked for my name and number to call me back with a quote. Mike was prompt to call back. He quoted us $50 more than we were quoted elsewhere. However it was a further drive and we were thinking and willing to pay the extra $50 however the moment we said we were quoted less. Mike said “Okay, well I hope your glass doesn’t fall out on you.” And hung up on us.

Sandy Garrett

4 months ago

Thank you for the apology. It was so long ago I don’t recall what happened. I tried to delete the review but it’s giving me a very hard time, I can only edit so I will change it to 4 stars. We all make mistakes and apologies go a long way!

Ravi Rajanna

6 months ago

Ordered a custom size glass top for my mini bar. Fit great and customer service was outstanding. My new goto glass company whenever I may have a need.

7 months ago

Absolutely the best glass shop in Jackson county!

Matthew Moore

7 months ago

I took my car here to replace the windshield a couple of weeks ago. The quoted me lower than anywhere else around, also kept to the original quote they gave me despite having to do more work. Darn rust. Also got me in the next day too. Will go here again if ever needed (hopefully not lol).

Michael Orrick

11 months ago

Horrible customer service. Hangs up on you if you ask a second question

Alexander Robb

a year ago

Knowledgeable and got my window fixed within a few hours of dropping off my car.

Randy Freeman

a year ago

I recommend using them. It is done right. Be sure to make arrangements to leave your car. There’s a 3 – to 4-hour wait for windshield adhesive to set. That’s a requirement, so you don’t have slippage or leaks.