Window Wiz

Jim Vantine

2 years ago

Mike came and installed new windows in our home and did a great job. He will bend over backwards to help you and is a real pro. Can’t say enough good things about him. If I ever need work done in the future I will call him. Highly recommend Mike. Jim and Bonnie

Tina Doyle

3 years ago

Marc did a great job repairing my French doors and other door issues throughout my home. He is very professional and knowledgeable. Great service! Thank you, Marc.

Andrew Cho

6 years ago

WHERE CAN I STARTED TO THANK MARK FOR WHAT HE DID. MY STORE STARTS FROM HOME-DEPORT LAST YEAR WHEN (2017)I ORDERED ANDERSON WINDOWS.I NOTICED 6 OUT OF 13 WINDOWS DIDN’T HAVE DIVIDERS TO THE WINDOWS AFTER THEY WERE INSTEAD,THAT’S WHEN ANDERSON REP. SENT MARK SMITH. HE WAS VERY PROFESSIONAL AND PATIENT .REASON I SAID HE IS PATIENT IS BECAUSE,HE ORDERED 3 MORE TIMED UNTAIL ANDERSON COMPANY FINALLY GOT THEM RIGHT IN APRIL OF 2018. 3 TIMES HE DROVE OVER 50 MINUTES ONE WAY TO GET TO MY PROPERTY. AND ON TOP OF THAT HE CHANGED 2 SETS OF MY WINDOWS TO TEMPERED GLASS FOR FREE. WHEN HE WAS WOKING IN THE HOUSE,HE TOOK HIS SHOE OFF AND CLEANED UP SO CLEANER THAN IT WAS. IF IT WASN’T FOR MARK,I’LL BE LOOKING FOR OTHER BRAND OF WINDOWS. MARK, IF YOUR READING MY POST I JUST WANT TO SAY THAANNKK YOOUUU. ANDRESON CORP, GIVE MARK SMITH RAISE AND BONUSES,BECAUSE OF HIM YOU GUYS DIDN’T LOSE A CUSTOMER. THANKS AGAIN MARK

Darlene Orr

8 years ago

Mark Smith with Window Wiz was wonderful! He immediately returned my call after I left a message explaining that the external lock on our Gliding Door was trapping us inside our basement. He grasped the problem right away and worked out a time the next day to come out and look at it. He let us know that it may still be under warranty for labor since we had only had it about a year. He came at the time he said he would and immediately set to work on what looked to me to be a complicated task. He had to take the exterior lock off and exchange tiny parts and gears on the inside. He replaced that, installed a new latch that the company had sent me when I called them earlier about the problem, and adjusted everything so that the door worked perfectly. He discovered a missing screw that the original installers (not Andersen people) had omitted and replaced the receiving plate which fortunately he had on his truck. He also discovered our screen had been installed upside down originally, so he corrected that which involved removing the handle, flipping it around, and adjusting the rollers. He also provided the screen door locking mechanism that I didn’t even know existed since the original installers never installed it. He was at our house over an hour – and didn’t charge a penny! He said this could all be billed to Andersen which he took care of. I’ve never seen such a level of service from a locksmith, contractor, installer, etc. He was super nice to our dogs, too! He has a thorough knowledge of Andersen products and knows how to fix anything. A rare find these days. Our door works so much better – it now feels like the quality I was hoping for when I bought it. I am more encouraged to buy Andersen windows now that I know that Mark is available if anything every needs fixing. Thanks, Mark!

nuggy piggy

10 years ago

Window Wiz was fantastic. Highly recommend.

Rob Downs

11 years ago

We were NOT impressed. We scheduled an appointment, called and confirmed in the morning, and he was still a NO-SHOW! After contacting us later in the evening, stating he had “car trouble”, we rescheduled for the next day. We called again to confirm, this time only getting voice mail – we left a message. This time was also a “no-show”. They didn’t even call to give an explanation, or to apologize. HORRIBLE customer service. I DO NOT recommend this business.

Jerry King

11 years ago

Mark went out of his way to handle my broken window promptly and worked with Andersen Windows so that the new window was handled under the warranty. His customer service is first rate. I highly recommend Window Wiz of Westminster, MD.