Blaine Window & Door in Silver Spring, Maryland 20910

Blaine Window & Door

2410 Linden Ln, Silver Spring, MD 20910

3.3 (129 reviews)

Overview:
Blaine Window & Door, located in Silver Spring, MD, specializes in window installation services. They are recognized for providing a variety of window parts and accessories, assisting both homeowners and contractors with their window needs.

Services Provided:
– Window installation
– Window parts supply
– Customer assistance for window repairs

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (301) 565-4949
Website: http://www.blainewindowanddoor.com/

Customer Reviews and Sentiment:
Blaine Window & Door has a mixed reputation with a rating of 3.3 stars based on 129 reviews.

Positive feedback emphasizes professionalism, helpful customer service, and a comprehensive range of parts available.

Examples of positive reviews include:
“I had a great customer experience with Blaine Window and Door.” – Gloria Hensel
“They have just about any accessories you will need.” – RGI Building
“Great organization Friendly and knowledgeable staff.” – John Petrine

Negative sentiments highlight issues with customer service, incorrect parts orders, and delays in refunds.

Examples of negative reviews include:
“I don’t recommend anyone to do business with them unless they want to sign up for terrible customer service.” – Atul Prasad
“Wrong one” – Red Neck

Review Summary:
Positive Sentiments: Helpful customer service, wide selection of parts, knowledgeable staff.
Negative Sentiments: Issues with incorrect parts, poor customer service experiences, delayed refunds.

Additional Ratings:
BirdEye: 3.3 stars based on 129 reviews, indicating a significant number of mixed experiences from various customers.
Better Business Bureau (BBB): The business has a profile but is not accredited, with one complaint in the last three years noting unresolved customer service issues.

Total Lead Smart Rating: 5.2

Conclusion:
Blaine Window & Door offers a variety of services related to window installation and parts in Silver Spring, MD. While they have been noted for helpful staff and a wide selection of products, potential customers should be cautious of the mixed reviews particularly regarding customer service and order fulfillment.

Member Since August 2024

Listing Id 249568

Contact Info

2410 Linden Ln, Silver Spring, MD 20910
(301) 565-4949
Lead Smart Rating :
5.2/10.0

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2410 Linden Ln, Silver Spring, MD 20910

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Reviews

Red Neck

3 months ago

Wrong one

Saša J. (SIPAnkh)

3 months ago

The only reasons I didn’t give five stars is the bit high cost of parts I obtained from Blain W&D (have I known what to look for I would have paid 50-60% less via Amazon, but….). Otherwise, I recommend this business to anyone who needs parts for their windows and is clueless (as I was) what to get. They worked with me patiently to identify my old broken parts and found the prefect fits. Everyone was cordial, timely and very helpful (specifically the lady at the counter sales by the name Yasmine, she was 👍🏻💪🏻) considering that the whole transaction was done via email and few phone calls.

RGI Building

5 months ago

They have just about any accessories you will need, dealing with windows and doors.

Gloria Hensel

7 months ago

I had a great customer experience with Blaine Window and Door. From my first call to schedule an appointment to the technician’s visit to the follow up on quote for a future repair, it was a pleasure doing business with Blaine. They will be the first company I contact for any future window needs!

Atul Prasad

7 months ago

I reached out to them since they were listed as an authorized partner of Andersen Doors and Windows. I needed to get some window parts replaced. They sent someone to look at the windows before ordering for replacement parts. I was only given high-level details in the quote and not the actual part numbers. The replacement parts arrived after 6 weeks, and the person who came by told me that a wrong part had been ordered. Several weeks later, he came by again, with a wrong colored part. When I called them about it, they said that the color I was looking for wasn’t available for order. I talked to Andersen customer care directly and they shipped me the color I needed for my home. I asked Blaine for a refund which they said they will, but it has been months and several calls but I haven’t heard from them. I don’t recommend anyone to do business with them unless they want to sign up for terrible customer service.

Patricia Fears

9 months ago

We were looking for an unusual fastener for our screen door and after several attempts we came to Blaine. The young lady at the counter took our sample and brought back the replaces.

John Petrine

10 months ago

Great organization Friendly and knowledgeable staff

Ryan Vandersteen

a year ago

Eric is the best sales rep. Highly recommend!

Ted Hopp

a year ago

Good stock and very helpful staff. 👍 …

Leslie Yacuel

a year ago

Pleasant experience