Aspen Exterior Company

Emily

8 months ago

Excellent service by everyone at Aspen. They are true professionals; always friendly and helpful, and they return calls quickly. Harry in particular helped me when I couldn’t get my window shut (I broke a pin on the side of the window). I can’t say enough good things about these guys. We have used them over the years and they are all around the best. I’m looking forward to my kitchen specialty window installation coming up. Thank you Aspen Exteriors!

Carmen Brown

8 months ago

Duane Jarvais was my rep for Aspen Exteriors. My home was damaged with a tree that fell in a storm and he was there every step of the way. He helped me understand the entire insurance claim and even helped me with a supplemental claim for the flatwork that the insurance company had missed on the itemized ACV report. His integrity and commitment to the customer is unwavering. It is not very often you find someone with his integrity and work ethic, along with his communication regarding every detail. Trust goes a long way when you are dealing with your home and the uncertainties that come with unforeseen damage and dealing with insurance. He stood by his word and I was so grateful to have had the pleasure of working with him. I highly recommend Duane and Aspen Exteriors!

Elizabeth VanPortfliet

9 months ago

Brian and Colleen were amazing. I was really impressed with the responsiveness. They were not pushy! We had storm damage in our neighborhood and they were great at getting the damage noted and working with the insurance company to get it covered.

patti k

10 months ago

Replaced the front entryway door to our residence. I shopped around and went with my neighbors’ recommendations. They did not disappoint. My door took the standard 3 mos to come in. When it arrived they set up an install date immediately. The door installers were prompt, courteous, clean and paid strong attention to detail. Collin and Harry made this project seamless. I will use them again.

Carmen Venegas

a year ago

They installed our siding, sliding door and some windows. Everyone was great to work with. Harry listened to our needs and gave us detailed quote within our budget. We will definitely use them again.

Aaron Knoth

2 years ago

We had a sliding glass door replaced by the company. The installers left garbage in the backyard including nails and cigarette butts. A season later the door was not closing the right way. Called the company and never got a call back for 3 weeks. Called the company again and finally someone answered. Had a schedule for someone to come and look at the door, but the person called a hour before and said they couldn’t show and that they would call back with another time. This was two weeks ago. The service for this company is subpar and would not recommend their services.

Max Liaw

2 years ago

Just finished an exterior aluminum trim installation project with Aspen Exterior. Lester and Marty are great. Lester is extremely experienced and helpful with different situation and able to accommodate to different “on the spot” request. Good in explaining the situation and make sure I am satisfied with the end result. Took a while to get the project schedule but, with the pandemic and everything, it is understandable. Material (aluminum coil) used seem top notch and post project clean up is job well done. Really happy with the end result.

saniok korol

3 years ago

Worst company ever

Barb Sellers

3 years ago

Our experience was horrible! They never returned our phone calls! They couldn’t find our folder from previous work we had done by them! We are planning to do new work on our house and we are going with Herzing from Arlington Heights which we have used before and they are superb!

Laura Anderson

4 years ago

Aspen Exterior is greatly lacking communication, organization and follow through! We ordered our Windows and Doors through Tavis the Sales Associate and were given an ETA of 6-8 weeks. Tavis took details, measurements and pictures (or so we thought) at our home of the project as we had two sliding glass doors; replacing one with a door and the other with two windows. We discussed at that time in detail as to how the windows would need to be “built up” adding a window sill, ordering molding and adding trim on the exterior. After following up with the Project Coordinator Colin around the 7 week mark I was told all should be in mid week and I would receive a call. I did not receive a call so I followed up again at the end of the week to find out all had arrived. As a mother, wife and business owner time is of the essence! In preparation for the installation I had removed all furniture, took down the window treatments and blinds, scheduled the day off work and even took my dog to daycare as I was trying to be thoughtful of the contractors. See below for the order of events that then occurred: **Original Install Date: Friday, December 13th -CANCELLED Mid Day **Rescheduled Installation: Monday, December 16th – Installers arrived with no details, measurements, pictures or project guidelines. – I was told that the incorrect windows had been ordered and that they could not be installed. I then reached out to Tavis and received no response. EVER. – Called the office and spoke to the Project Coordinator Colin who said he hadn’t received any details regarding the job and that nothing had been documented. (Not sure why this was just now coming up. Was he not the coordinator?) – An hour later after multiple frustrating phone calls the situation was resolved as SOMEBODY had the details SOMEWHERE. – And just when you thought the install would be complete….they never ordered the molding. For some this might not be an issue but as this is our playroom having the walls open to the nails, insulation and unfinished wood for three days was not ideal having an 11 month old child. **Molding Installation: Thursday, December 19th If you have three days to waste waiting for Aspen Exterior to install and love a good headache go ahead and use them! Tried discussing this situation with Tavis to receive a discount for our time and was told “If I give you a discount will you write a good review?”. A discount was not received and we will never be using nor referring Aspen Exterior to anyone!