Team Windows by Beldon Home Solutions in Burr Ridge, Illinois 60527

Team Windows by Beldon Home Solutions

161 Tower Dr, Burr Ridge, IL 60527

2.3 (3 reviews)

Overview:
Team Windows by Beldon Home Solutions is a window installation service located in Burr Ridge, IL. The company primarily focuses on providing window installation services to its customers.

Services Provided:
– Window installation
– Lifetime warranty (though it has been a point of contention according to reviews)

Hours of Operation:
Not specified

Contact Information:
Phone: (630) 518-4841

Customer Reviews and Sentiment:
Team Windows by Beldon Home Solutions has received mixed reviews across various platforms with a low overall rating.

Google Reviews: 2.3 stars based on 3 reviews.

Positive feedback emphasizes the quality of work and professionalism of the salesman, highlighting a particular salesman named Ric Johnson positively.

Examples of positive reviews include:
“Not five stars, but 20 stars. They did a great job, and I thank them.” – Martin Stahura

The negative sentiments focus on issues such as poor customer service, lengthy delays in service, and challenges encountered in obtaining warranty support.

Examples of negative reviews include:
“I still do not have my windows installed and have been let down every step of the way.” – Kyle Siverts
“Had to go through hell to get them to stand behind their lifetime warranty.” – Keith Wilson

Review Summary:
Positive Sentiments: Quality of work, good salesman interaction.
Negative Sentiments: Poor customer service, lengthy delays, struggles with warranty claims.

Additional Ratings:
BirdEye: 2.3 stars based on 3 reviews, reflecting severe dissatisfaction among customers.
Better Business Bureau (BBB): The business has a profile but no rating available. There have been complaints related to customer service and warranty issues.
Total Lead Smart Rating: 3.0

Conclusion:
Team Windows by Beldon Home Solutions appears to struggle with customer service and timely installation in Burr Ridge, IL. While there are instances of positive experiences, the overwhelming negative feedback and unresolved issues indicate that potential customers should approach with caution.

Member Since August 2024

Listing Id 233746

Contact Info

161 Tower Dr, Burr Ridge, IL 60527
(630) 518-4841
Lead Smart Rating :
3.0/10.0

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Listing location

161 Tower Dr, Burr Ridge, IL 60527

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Reviews

Keith Wilson

a year ago

Had to go through hell to get them to stand behind their lifetime warranty, don’t buy from Beldon windows

Martin Stahura

5 years ago

Not five stars,but 20 stars.They did a great job,and I thank them.

Kyle Siverts

8 years ago

I made the unfortunate mistake of opting out of a contract with another company to go with Team Windows by Beldon Home Solutions because of their supposedly outstanding customer service. I still do not have my windows installed and have been let down every step of the way. Our salesman, Ric Johnson, has been the best experience with them. He was not pushy and guided us to what we wanted. After we were under contract for 27 windows and cannot get out, we have had abysmal customer service. After a couple weeks I had to call them, multiple times, just to get the measuring of the windows. This wasn’t completed until a month after we signed and an appointment that the measurer skipped and never called to inform us. Once that was finally completed, he said we would get a call in a couple weeks max to schedule the installation. Again I was let down and was never called. After 3 weeks I called them and left a message. They did call back later that night and talked to my wife saying the windows were ready and could install them in a month over Halloween week. She informed them how upset we were over the service thus far, and was able to get the appointment moved up to 10/19. Now today, 10/16, I received a call that our installer broke his leg and we wouldn’t be able to get them installed until next week. When I looked at the calendar, this is the same date that they originally tried to give us. Very coincidental. For being known as having great customer service and letting you into the Beldon Family, so far I would NOT recommend them to anyone unless you like waiting and not being informed.