U.S. Window Factory

Carol Camirand

5 months ago

I had 10 windows and a sliding door replaced in October 2022. When I opened them to clean them I discovered that the window sashes were faulty causing the window to pop out of the frame. I called the US window factory multiple times and finally got someone to come to my home after 3 months. I was told that the issue was the sashes,”they were the old ones” I was told and that US Window Factory would replace them with new ones to correct the problem. The sashes were replaced in November but, while replacing the sashes the workers damaged the frames on 8 of the 8 windows they worked on. I had to stop them before they damaged the last two. I was told by Gary at US Window Factory they would get back to me to discuss the issue. Again, no response from the company. I made multiple calls to the company and finally George come out to see the damage in December. He took pictures and told me he needed to talk to his team at US Windows Factory and he would get back to me. I haven’t heard a word from him even after I have made multiple calls and left multiple messages. No response from US Window Factory at all. This company is not honoring it service or guarantee promise. They exhibit poor business practices and horrible customer service. I would appreciate having this issue resolved in a professional manner.

Tramayne Lemons

9 months ago

Good prices

Jayson Mejia

11 months ago

I have been using US Windows and products for over 8 years. Great product & value. Great people!

Neil Deedy

a year ago

I had 5 windows made and installed in April 2019. One of them has failed and is now completely fogged up. I have sent emails and called over the past 2 months and there has been absolutely no indication that they are going to stand behind their product.

Daniel Ramirez Valdez

a year ago

Good service, fulfillment of orders.

Donna M Leftenant

a year ago

Beautiful Windows & most of all Lifetime Warranty

Li Oliver

a year ago

Very poor customer service m! Rude lady on the phone, feel like she is doing a favor to me when I’m the customer and deserve to have good customer service

Gail Ross

2 years ago

Windows are nice.. Customer service after you purchase is bad. Records of purchase unorganized. Salesman did not follow up on requests

Yira Sen

2 years ago

Excellent services, thank you Gary and Ms. Mary. We are now waiting 5 weeks for our window better than 7 months with Ply Gem/Randall Brothers.

Brian Smith

2 years ago

We recently hired U.S. Window Factory to replace 12 of our home’s original single pane wood windows from the 1980s with vinyl double pane windows. We really couldn’t be happier. The whole process was easy, even the day of installation was a lot less hectic than I thought it would be. The windows also look incredible, and several neighbors have already stopped by to say how much better the new windows look. Thanks to Gary and the team!