Parker & Son Screen & Glass Inc in Decatur-GA, Georgia 30035

Parker & Son Screen & Glass Inc

5649 Covington Hwy, Decatur, GA 30035

4.6 (188 reviews)

Overview:
Parker & Son Screen & Glass Inc is a well-established glass and window installation service based in Decatur, GA. With a strong reputation built over years of service, the company specializes in a variety of glass-related services, including window installations, shower doors, and screen rescreening.

Services Provided:
– Window installation
– Glass replacement
– Shower doors
– Mirror resizing
– Screen rescreening
– Storm doors

Hours of Operation:
Monday to Friday 7:30 AM to 4:30 PM

Contact Information:
Phone: (770) 872-6116
Website: www.parkerandson.com

Customer Reviews and Sentiment:
Parker & Son Screen & Glass Inc has received predominantly positive reviews, maintaining a rating of 4.6 stars based on 188 reviews.

Positive feedback emphasizes their excellent customer service, promptness, quality of work, and reasonable pricing.

Examples of positive reviews include:
“Had some glass shelves made and they turned out very nice 👍🏼” – D. Brock Thompson
“Beautiful shower doors installed by Parker & Sons. Easy to work with…” – Ann Marie Papasodero Reynolds
“Great customer service, delivery time and pricing.” – Soaring Eagle

Negative feedback includes a complaint about inadequate customer communication:
“Love the customer focus… this phone does not accept messages” – Michael

Review Summary:
Positive Sentiments: Excellent customer service, prompt and friendly service, reasonable pricing, quality work, strong customer loyalty.
Negative Sentiments: Issues with communication and customer service response times.

Additional Ratings:
– BirdEye: 4.6 stars based on 188 reviews, indicating high customer satisfaction despite slight communication issues.
– Better Business Bureau (BBB): The business has a profile and is accredited.

Total Lead Smart Rating: 8.5

Conclusion:
Parker & Son Screen & Glass Inc is a trusted choice for glass and window services in Decatur, GA. With a strong emphasis on customer service and quality workmanship, most customers express high satisfaction. However, potential clients should be aware of occasional communication issues as noted in some reviews.

Member Since August 2024

Listing Id 236036

Contact Info

5649 Covington Hwy, Decatur, GA 30035
(770) 872-6116
Lead Smart Rating :
8.5/10.0

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Listing location

5649 Covington Hwy, Decatur, GA 30035

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Reviews

Michael

2 weeks ago

Love the customer focus. Voicemail verbatim: “Thank you for calling, please call back during our business hours 7:30am through 4:30pm M-F, please note this phone does not accept messages” — click. No worries, I won’t inconvenience you.

D. Brock Thompson

2 months ago

Had some glass shelves made and they turned out very nice 👍🏼 …

Yvette

2 months ago

I contacted someone on Thumbtack in reference to replacing some of my screens in my windows. I was given an outrageous price. I removed the screens out myself and took them to Parker & Son to have them rescreened. Excellent customer service and the price made it better. I remember my parents using this company as a little girl for glass replacement. I highly recommend their work!

da Fo

3 months ago

I needed two mirrors to be resized. The service received was prompt and friendly, and they offered the best pricing to have two large mirrors resized.

Jeff Kilpatrick

3 months ago

Best glass place ever. Windows, screens, Shower enclosures, storm doors etc.

Ann Marie Papasodero Reynolds

4 months ago

Beautiful shower doors installed by Parker & Sons. Easy to work with from scheduling quote, measuring and install. Highly recommend!

Soaring Eagle

4 months ago

Great customer service, delivery time and pricing. The communication was great and you can tell they take great pride in their work.

T Caldwell

5 months ago

Many thanks to Debbie, Jimmy, Steve and Russell. Broken exterior window was replaced super quick. Will definitely use again.

cleophus bryant

7 months ago

Great place and very knowledgeable.

Connie Carter

7 months ago

We have been using Parker & Son for 45 years, we wouldn’t use anyone else. They are truly a company that stands behind their service and products, they show up when they are suppose to and do everything as they promise. Call them for all your glass needs. They are the best!