Window Depot USA of Columbus, GA

Michelle Crawford

6 months ago

I ordered a new window on 8/22/2022 and expressed that I wanted the replacement window to look the same as the original window. I was told you wouldn’t be able to tell that the window was replaced when they were finished. The salesman (Chris) took the order and a 50% deposit was paid on 8/29/2022. The window was installed on 11/3/2022 and it was the wrong window and the installers did not clean up after themselves. A couple of days later, the office called me to collect the remaining balance. I explained that I figured they were not finished considering the window did not look the same and the mess was left. The lady called me back later and told me they installed the window that I signed for. Obviously, a consumer would not have any way to know that the window on the order was not the correct one. I did not appreciate that response at all. We went back and forth several times and they ordered the “correct” window. On 5/4/2023, we were scheduled for the install of the new window and no one showed up. On 5/25/2023 the install was scheduled to be done again. The window, again was not correct. The grids were not visible from the outside of the home which was the original issue. On 5/31/2023 I spoke with the owner and he said he would get back to me. Later, a girl from the office called and said they would take $500 off of the balance and would order exterior grids for the window and get those installed. I paid the balance and seven months later have never heard from them. There has been ZERO follow up since they got their money. Additionally, if they had just ordered (and installed) the grids the first time the window would not have had to be replaced again. Overall, I have been very unhappy with this company. You would have thought that this would have been on their radar to follow through considering all of the issues from the start, but once they got their money, they neglected to follow up on anything. Very disappointing.

Josh Robinson

10 months ago

The salesman, Chris was great. He was a determining factor in going with window depot. Once the process started to move forward, it went down hill fast. They rescheduled 3 times for our measurements. Then Bob assured us a color would match our dark trim. We were told we would get a sample piece dropped off to us. That did not happen. Everytime I called about it, they blamed it on terrible shipping. I then went into the office in colombus and brought a piece of my trim to match and it was a completely different color. Which Bob assured would match.I finally reached out to Chris and he made sure we got a sample to be able to match to our trim. Took a year to get our windows installed. The install went terribly. The caulk jobs were awful and they even lost a nut to my front porch light that they took off and tried to hide it with black electrical tape. Hardware for the windows were uneven. So i contacted bob and he said they will order a new sash. I have not received or heard from them about the sash. This review is 3 months after my install and I now have a stress Crack in one of my windows. I have left numerous voicemails, sent email, and have texted the number provided. I have not gotten one reply. I will be taking legal action and contacting Better Business Bereau. PLEASE DO NOT GO WITH THIS COMPANY. I HIGHLY REGRET IT MYSELF.

Cheryl Flowers

11 months ago

This company does not deserve any stars. They were supposed to remodel a bathroom. The contract was signed in February and payment of over $9,000. They were scheduled to do a final measurement in July. The didn’t come nor did they call. We’ve gone to their location several times and it appears abandoned. No one answers the phone. They just seem to take customers money. Be prepared to get an attorney if you use them.

John McCann

11 months ago

Owner arrested for defrauding elderly couple. See related review at JL&B .

Cathy Devorce

a year ago

The guys did a great job on the installation of my windows, they look great. I have one that has a stress crack and needs replaced. I’ve been waiting for 6 months now but it’s still on order?! I don’t understand why it’s taking so long and for a replacement window to be installed. I’ve called a couple times for an update on the status and the answer is always the same, “it’s still on order”. Very frustrating.

Ben Mitchell

a year ago

They were very helpful and nice

jordon posey

a year ago

I’m supposed to be having them install some exterior doors. Met with them on October 5th, it took them over two weeks to schedule a measurement when I was told it could be scheduled the next day. They also said they’d call every two weeks with an update on the lead time. No response. Called almost every day last week. I’m told that “Bob” is always out of the office and will be calling me back. He never does. They’re leaving me in the dark and it’s kinda disappointing, the initial consultation went so well. I want the work done, and I get that there are lead times. But it’s unprofessional to ignore follow-up calls and emails.

Catrina Birchette

a year ago

Matt and William did a fantastic job on my windows one the guys even put my blinds back up at the windows. The overall work was great my home looks like a brand new home

Louise Randall

2 years ago

The service was excellent. My windows are beautiful and make my home look like a different place now. I have received nothing but compliments from my neighbors. The works were very professional and cleaned up after the work was done. I love them. My home is much warmer now.

Randy Herrera

2 years ago

Never received a receipt Only had representative show me a number in his cell phone of how much I owed. Tried numerous times to reach someone any one either call or email but rarely talked to any one. Then they told me my windows shipped but they had not. I’m still waiting for my gutters to be finished. However the people who installed the windows finally were quick very respectful and did a stupendous job too bad the company wasn’t as good.