Overview:
Custom Door Shop is a family-owned business located in Delray Beach, FL, specializing in window installation services, particularly custom doors. With a focus on quality craftsmanship and customer satisfaction, the company has established a solid reputation in the local community.
Services Provided:
– Custom door installation
– Window installation services
– After-market service and support
– Consultation and design services
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (561) 496-0820
Website: http://www.customdoorshop.com/
Customer Reviews and Sentiment:
Custom Door Shop has received a mix of feedback from customers across various platforms:
Google Reviews: 4.6 stars based on 49 reviews.
Positive feedback highlights the quality of the products, professionalism of the installation team, and responsiveness of staff. Customers have praised the meticulous work done by installers and their ability to resolve issues promptly.
Examples of positive reviews include:
“This was top rate from beginning to end. JOHNNY the installation guy was the cleanest worker and very meticulous.” – Juli Ferrando
“From start to finish this was a great experience.” – Jim Pace
“These guys were fantastic… The installation could not have been better.” – Peter Prinsen
In contrast, negative feedback focuses on unresolved issues with the products and communication problems after installation. Some customers expressed dissatisfaction with the response to their complaints and delays in obtaining service parts.
Examples of negative reviews include:
“Not happy with product or service. $25K later several unresolved issues remain.” – Marc Oswell
“Absolutely unacceptable. Would not recommend unless you want no solutions or responses.” – denica78
Review Summary:
Positive Sentiments: High-quality products, professional installation, good customer service, effective problem resolution.
Negative Sentiments: Unresolved product issues, communication shortcomings, extended lead times.
Additional Ratings:
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating), with one complaint reported in the last three years.
Total Lead Smart Rating: 7.2
Conclusion:
Custom Door Shop appears to be a solid choice for those seeking custom door and window installation services in Delray Beach, FL. While many customers commend the quality of their products and the professionalism of the team, potential clients should be aware of the mixed reviews and the ongoing product issue reported by some customers.
Member Since August 2024
Listing Id 236122