Pella Windows & Doors of Denver

Elise Eller

a week ago

I had a great experience with Pella windows. I had already replaced several west-facing windows and a sliding door in 2019 and needed replace the remaining windows. The windows went in quickly, and they look beautiful.

Shahrbanu Hesari

3 months ago

Awesome work and awesome product .. from first impression to last .. Isaiah Watkins with a lot of patience and information.. helped a lot , Recommending to everyone

Pacharamart Khongkhangam

7 months ago

Got a great quote for windows for my bathroom from Brian Reitmair! Appreciate the solid work!

Brandi Reed

7 months ago

The staff at Pella was very knowledgeable. Brian Reitmair was super helpful and answered all my questions about purchasing custom windows. Thank you Brian, I will be using Pella in the future.

G H

7 months ago

Jake Spooner has been an amazing resource for me over the past few years – He has consistently helped me provide accurate information, quality installations, and communal resources when help is needed. Jake is a wonderful asset to all things Pella. Pella stands behind their workmanship and produces at a level not found within the window and door industry. They do not stop until all predefined expectations are met. Their products are space transforming and made to last a lifetime. I look forward to continuing my relationship with both Jake and Pella for many years to come!

Chris Aiken

8 months ago

In 2019, one of our plate glass front windows was accidentally broken by a neighborhood kid. I was considering replacing it with another inexpensive plate glass window. However, a Pella rep sold me on Pella windows due to their amazing replacement policy. Clif assured me they would be replaced for free if there was another similar incident. Fast-forward to 2023, and the same window was accidentally broken by a different child. Pella will NOT replace the window for free. It will cost about $800. This is my own fault for not reading the written agreement closely enough. I was deceived. Don’t make the same mistake. 3 stars became the Pella windows are nice when they’re not broken.

Kathy DeMatteo

8 months ago

Jake is the best! Fast quotes, great service, great resource for complicated projects.

tyler byrne

8 months ago

We recently renovated our garage into a living room, and replaced the doors with large beautiful windows from Pella. Luke Carter was professional, honest and kind throughout the whole process. Will be going with Pella when we replace the rest of our windows!

J D

8 months ago

I recently needed to replace almost all of the windows in my house. I decided to go with Pella. Don’t make the same mistake. I was called the Friday before the installation to get an estimated arrival time and they wanted the rest of my money then. I told them “No” as I was told it would be COD and delivery wouldn’t happen until Monday. The truck showed up on Monday and the driver called ME asking where the installation crew was. He called the office (Angela) and he told me that she was expecting my call for the rest of their money. I called her and she told me that it was just a drop off that no installation was happening that day and she wanted my money. I told her that, yes, an installation WAS scheduled for that day and she would not get my money until the product was delivered. After two additional calls to other people she was told there actually was an installation and that the crew would be there soon. After 3 days: 1. They had damaged my upstairs windowsill that they had to repair, 2. There were multiple windows that had damage in the drywall around them (one they fixed with caulk instead of drywall), 3. Almost ALL of my windows were filthy, 4. There was trash and dust left all over my house, and 5. There were visible issues with the caulking inside the house. There was missing caulk around most of my windows (inside and out), they left 2 HUGE holes (about an inch in diameter) in my outdoor siding around one of my windows and it had rained so water had gotten into my house, there was trash all over the place, my windows whistled with the wind, water got inside my house from poorly installed windows and they left shards of glass on my kitchen countertop and floor. I called my project manager Griffin who said that he would get someone out to assess the situation. He said he couldn’t get anyone out to my house until the following week. When Larry showed up, he said that he would work with Griffin to get the “SHOTTY WORK” taken care of for me. They fixed 1 issue. I fixed the rest: holes in the siding, dirty handprints on every wall near each window, re-caulking, washing windows, swept/vacuumed. Overall, I probably spent just over 40 hours cleaning and fixing my house after the crew left. The additional crew was at my house to reinstall the 6 of my 20 windows. Their words: “I’m glad that crew was fired so I don’t have to clean up any more of their messes,” “I showed up and I said to myself, it looks like a BOMB went off in here.” Many of the cuts they made with the saw were crooked or cut too much out of my siding. Austin said that he couldn’t believe the poor work that had been completed since this was an “easy job – it’s just vinyl windows and drywall.” They spent an additional 3 days at my house re-installing, re-caulking, painting, and fixing my windows. When done, I called Griffin and he offered me $250 and said that they don’t give customers back money for bad work that they can fix. He said “well…we have had to spend more money on labor to fix the issues, so we’ve taken a hit already.” I told him that that was not my problem. He then asked me, “Will $1,000 fix this so we can both walk away amicably?” I said “no”. He passed me on to the Customer Experience department and she told me she was authorized to offer me $2,000. I told her that that was not enough. She would take my request to the executive committee. I’m not sure who was included in that committee. I don’t know if the CEO of Pella in Colorado, Cole Adrian, or the CEO of Pella nationally, W. Timothy Yaggi, were involved in final decision to dismiss me, but, I was told Pella was not going to give me any additional dollars over the $2,000 offered. They felt that they had done what they needed to do to remedy the situation. So, I’m assuming to them the “shotty work” was fine since they “fixed it” – after creating the problem in the first place. My opinion of Pella after going through all of this nonsense – they do not care about their customers. If you are in the market for a window company, I would advise you not to choose Pella. It’s not worth it.

Sta Lo

9 months ago

This complaint is NOT for location it’s for Pella Windows Company. The windows & doors are decent. But never in my life have I had so much trouble with their customer service. Once they install they are DONE with you. Getting their help on things that need replaced or are broken is damn near impossible! We have hail damage to some windows that need replaced & we will use another brand. This companies customer service is HORRID!!!!!! I had to get a hold of manager to get help who is no longer there. Do not recommend & will not use again! 👎🏼