replacement glass llc

Overview:
Replacement Glass LLC is a window installation service located in Arvada, Colorado. The company specializes in providing window repair and replacement services, catering to both residential and commercial clients.

Services Provided:
– Window installation
– Window repair
– Prompt service
– Efficient communication

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (720) 691-1206

Customer Reviews and Sentiment:
Replacement Glass LLC has received mixed reviews across various platforms:

Google Reviews: 3.8 stars based on 9 reviews.

Positive feedback praises the company’s efficiency, promptness, and quality of work. Customers have appreciated the responsiveness and professional demeanor of staff.

Examples of positive reviews include:
“Mike not only made it happen, he gave me a great price NO ONE!! else beat!! Highly recommend!!” – Monique Nunez
“They were extremely professional, prompt, and responsive. My window looks great!” – Kristina Williams
“Exceptional service… the owner was very responsive, on time, and very professional.” – Briana Lopez

However, there were several complaints regarding unresolved issues, lack of communication, and concerns over deposits being taken without service.

Extracted negative sentiments include:
“I have been the unfortunate victim of fraud and theft by Mike Lopez…” – Nick Fennell
“We’ve tried reaching out to him but we haven’t heard back in months.” – Jasmine Darlington
“He claims to come with no show, no calls… now he just stopped all together.” – Denise Greco

Review Summary:
Positive Sentiments: Efficient service, professional demeanor, quality installation, responsiveness.
Negative Sentiments: Issues with communication, unresolved complaints, instances of perceived fraud.

Additional Ratings:
BirdEye: 3.8 stars based on 9 reviews, reflecting a similar trend of mixed customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and currently holds a BBB rating of NR (No Rating). There have been multiple complaints regarding service issues.
Total Lead Smart Rating: 4.2

Conclusion:
Replacement Glass LLC has shown potential as a window installation service in Arvada, CO, particularly praised for its efficiency and professional service. However, prospective customers should exercise caution due to the mixed reviews and the concerns regarding customer service, particularly in communication and follow-through on projects.