Martinez Custom Glass

Overview:
Martinez Custom Glass is a window installation service located in East Los Angeles, California. The company specializes in custom glass installations, including window replacements and various glass services.

Services Provided:
– Window installation
– Custom glass work
– Screen installations
– Mirrors
– Glass cutting

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (323) 493-3265

Customer Reviews and Sentiment:
Martinez Custom Glass has received mixed reviews across various platforms:

Google Reviews: 3.5 stars based on 19 reviews.

Positive feedback highlights the quality of the custom work and the speed of service. Customers have appreciated the reliability and efficiency of the company.

Examples of positive reviews include:
“Very good company… Everything went as planned… Highly recommended…” – larry martinez
“Great customer service! On time and reliable.” – irving martinez
“Glass was measured cut & put in within one hour. Excellent service…” – Rosa Delorme

However, complaints indicate significant issues with customer service and communication, including unfulfilled commitments and lack of response.

Examples of negative reviews include:
“Horrible experience… I called him to let him know he said he would come and fix it but he never fixed it…” – Baby Jun
“He wasted 11 days of my time… I would avoid.” – Amir S

Review Summary:
Positive Sentiments: Quality custom work, fast service, reliable, good customer care.
Negative Sentiments: Poor customer service, communication issues, unfulfilled appointments.

Additional Ratings:
BirdEye: 3.5 stars based on 19 reviews, indicating a similar trend with mixed sentiments.
Total Lead Smart Rating: 4.0

Conclusion:
Martinez Custom Glass appears to offer quality glass installation services but struggles with customer service and communication. While some customers have praised their work and responsiveness, potential clients should be aware of the negative feedback regarding reliability before proceeding.