Pella Windows & Doors of Tucson in Tucson, Arizona 85704

Pella Windows & Doors of Tucson

6970 N Oracle Rd # 100, Tucson, AZ 85704

4.9 (325 reviews)

Overview:
Pella Windows & Doors of Tucson is a prominent window installation service located in Tucson, AZ. The company offers a range of services primarily focused on installing high-quality windows and doors, ensuring customer satisfaction throughout the process.

Services Provided:
– Window installation
– Door installation
– Product repair
– Custom window options
– Professional cleaning after installation

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (520) 989-3300
Website: https://www.pella.com/locations/az/tucson/?utm_source=organic&utm_medium=web&utm_campaign=gbp

Customer Reviews and Sentiment:
Pella Windows & Doors of Tucson has predominantly positive feedback, reflected in their impressive rating of 4.9 stars based on 325 reviews.

Positive feedback highlights the company’s excellent customer service, professionalism, and quality installations. Customers have praised the quick and efficient work of the staff and have expressed satisfaction with the products provided.

Examples of positive reviews include:
“Great product and great customer service on installation and repairs!” – George Flores
“The service that we’ve received from Pella from beginning to end has been top notch.” – Heather Taylor
“Armando and Shawn are top notch.” – Mike Doyen

However, there are some serious complaints regarding the installation quality. Some customers reported issues with the use of subcontractors, leading to poor installation results and unsatisfactory resolutions to their complaints.

Negative feedback includes:
“Absolutely the worst experience we have ever had with a company.” – Tony Cook
“The installers were very sloppy and unprofessional.” – Gary Henshaw

Review Summary:
Positive Sentiments: High-quality products, excellent customer service, professional installations, efficiency, and pleasant staff interactions.
Negative Sentiments: Poor installation quality by subcontractors, lack of proper oversight, unresolved complaints, and significant delays.

Additional Ratings:
Total Lead Smart Rating: 7.4/10

Conclusion:
Pella Windows & Doors of Tucson has established itself as a reliable choice for window and door installations, known for its high-quality products and customer service. However, potential clients should remain cautious due to reported issues with subcontracted installation quality and unresolved customer complaints.

Member Since August 2024

Listing Id 251248

Contact Info

6970 N Oracle Rd # 100, Tucson, AZ 85704
(520) 989-3300
Lead Smart Rating :
7.4/10.0

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Listing location

6970 N Oracle Rd # 100, Tucson, AZ 85704

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Reviews

GEORGE FLORES

a week ago

Great product and great customer service on installation and repairs!

Heather Taylor

2 months ago

My husband & I cannot say enough great things about this whole experience. We purchased two sliders, seven windows & had two of the window openings extended. Shout out to Rudy & his hard working team for making the install process run smoothly and flawlessly. They dedicated themselves to working everyday, all day until everything was completed. In just a few days, install was complete and looking beautiful. The service that we’ve received from Pella from begining to end has been top notch. We love our new windows & doors and will be recommending to all our friends and family.

Sarah Kelley

4 months ago

Quick and professional

Gail Cording

5 months ago

The salesman (Chris) was respectful of my time, gavee me options to consider, and completed my order just the way I wanted it. I would use this company again!!

Addy Murtaugh

7 months ago

Thank you for the opportunity to express my pleasure of having the two windows installed in my home…the two installers were on time, commenced the process of installing the two windows by covering objects near by, and worked inside and outside, quickly. The finished project was done in record time. Cleanup was perfect!! If needed, I offer my satisfaction of a job well done. Addy Murtaugh

Tony Cook

9 months ago

Absolutely the worst experience we have ever had with a company. We are one year in since contracting and are still living with windows that were damaged by the very installers paid to install them. They utilize subcontractors who outwardly appear to have zero experience in the industry. Beyond all the issues we had with subs, the work, the professionalism, etc the windows look TERRIBLE. All of the damaged caused by the stucco subs, then attempted coverup with a paint pen – makes our windows look like they were painted by a pre-schooler. They offered a solution which they were unable to stick to. We just want to end our now forced relationship with Pella but can’t seem to get this nightmare to end. RUN – don’t walk – RUN away from this company and save yourself months of not a year of headaches. Photos show how terrible the completed windows look.

Gary Henshaw

9 months ago

Purchased 8 windows and had them installed. Pella subcontracted the installation. The Pella windows appear to be of high quality. Installers were very sloppy and unprofessional. No oversight by either Pella personnel nor subcontractor’s management. During the installation of the windows, caulking was unevenly applied and in some cases missing; staple marks in the wood frame were not covered or stained. Several of the windows were “out of plumb” vertically. Subcontractor did return to re-do the caulking and stain the staple marks. Experience with the sales rep was very good. The project coordinator, when finally assigned, was helpful. For items this expensive, I would have expected Pella representatives to personally provide some oversight during the installations process. Because of the poor quality of the installation and lack of any supervision over their subcontractors, I do not plan to use Pella in the future.

Mike Doyen

9 months ago

Armando and Shawn are top notch. They know their stuff and went right to work. A good team for sure.

Avinash Puri

10 months ago

Armando and Shawn were very nice would recommend them again

Elizabeth Moser

10 months ago

Armando and Shawn were efficient and very friendly.