Glass Inc.

Overview:
Glass Inc. is a window installation service located in Foley, AL. The company specializes in various window-related services, including replacement and measurement for custom windows and enclosures.

Services Provided:
– Window replacement
– Measurement services for custom glass installations
– Customer service for window inquiries

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (251) 981-1592
Website: http://www.glassincorporated.net/

Customer Reviews and Sentiment:
Glass Inc. has received a mix of positive and negative reviews across different platforms:

Google Reviews: 4.3 stars based on 20 reviews.

Positive feedback emphasizes fast service, helpful staff, and satisfactory results, which contribute to a generally favorable perception of the business.

Examples of positive reviews include:
“Fast service had a door window replaced and it was done in 3 hours amazing customer service.” – Alvin Osthoff
“Staff is very polite and helpful. Product is accurate and we have always been satisfied with this company.” – Marilyn Poirier
“Excellent results on Juniper Place Dr replacing window broken by storm.” – Evelyn Ray

However, some reviews highlight issues such as slow service and poor communication regarding appointments and wait times.

Negative sentiments include:
“I had an appointment at 11:00 am… arrived at: 7:30 am, started unloading at 8:00 am.” – Tilek Kasymbekov
“Three weeks went by so we called again… still no call and no Adam.” – C Gehringer

Review Summary:
Positive Sentiments: Fast service, helpful staff, polite customer service, satisfactory product quality.
Negative Sentiments: Slow response times, issues with communication and scheduling, customer dissatisfaction noted in a few cases.

Additional Ratings:
BirdEye: 4.3 stars based on 20 reviews, indicating a balanced level of customer satisfaction with some concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been a few complaints in the past years, particularly related to communication issues.
Total Lead Smart Rating: 6.5/10

Conclusion:
Glass Inc. stands out for its prompt service and helpful staff, making it a solid option for window installation services in Foley, AL. However, potential customers should take note of the mixed reviews regarding communication and responsiveness.