Glass Doctor of Elko in Elko, Nevada 89801

Glass Doctor of Elko

1111 Water St, Elko, NV 89801

4.7 (132 reviews)

Overview:
Glass Doctor of Elko is a reputable glass repair service located in Elko, NV. The company specializes in a variety of glass repair services, including window replacements and windshield repair, catering to both residential and commercial needs.

Services Provided:
– Residential and commercial window replacement
– Windshield repair and replacement
– Professional installation and measurement
– Timely service and competitive pricing

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on Saturday and Sunday

Contact Information:
Phone: (775) 778-0611
Website: https://glassdoctor.com/elko?cid=LSTL_MGD000191&utm_source=gmb&utm_campaign=local&utm_medium=organic

Customer Reviews and Sentiment:
Glass Doctor of Elko has a strong overall rating of 4.7 stars based on 132 reviews.

Positive feedback often highlights the company’s professionalism, promptness, and great pricing. Customers have praised the service they received, detailing successful window installations and fast turnaround times.

Examples of positive reviews include:
“Glass Doctor of Elko replaced a broken bedroom window… professionalism… timely manner, and pricing also great.” – Phillip F.
“Paula and her crew were very professional… install of the new window went without a hitch.” – Gregory Hall
“Fast. Great. Friendly. Can’t ask for more than that!” – Deborah Gentry

However, several customers expressed dissatisfaction with the service, citing issues with accountability and communication.

Examples of negative reviews include:
“Very disappointed that they did not take responsibility for a dent in my door.” – Trent Crandall
“Took em like 5 windows and almost 2 months to get it right.” – Dalton Smith
“Definitely would go elsewhere next time.” – Rhianna Freeman

Review Summary:
Positive Sentiments: Professionalism, quick service, great pricing, efficiency, and quality installation.
Negative Sentiments: Lack of accountability, communication issues, delays in service, and concerns over installation quality.

Additional Ratings:
BirdEye: 4.7 stars based on 132 reviews, indicating high levels of customer satisfaction.
Total Lead Smart Rating: 7.5

Conclusion:
Glass Doctor of Elko stands out as a solid option for glass repair services in Elko, NV, recognized for their professionalism and quality work. However, prospective clients should carefully consider the mixed reviews regarding accountability and service issues before proceeding with their services.

Member Since August 2024

Listing Id 236981

Contact Info

1111 Water St, Elko, NV 89801
(775) 778-0611
Lead Smart Rating :
7.5/10.0

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1111 Water St, Elko, NV 89801

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Reviews

Phillip F. (DesertHavok)

2 weeks ago

Glass Doctor of Elko replaced a broken bedroom window for us in Spring Creek, NV and was impressive to work with in regard to professionalism, measurement/quote/replacement in a timely manner, and pricing also great. Would recommend!

Trent Crandall

2 months ago

Was very disappointed that they did not take responsibility for a dent in my door. Brand new truck and they don’t even care. No way it was caused by anyone else. Businesses need to start taking responsibility for their employees. I hope it doesn’t happen to anyone else. I own my company and I take accountability for my actions why can’t Glass Doctor?

Dalton Smith

7 months ago

Took em like 5 windows and almost 2 months to get it right.

Gregory Hall

8 months ago

Paula and her crew were very professional and the install of the new window in my home went without a hitch. Yes, I would use Glass Doctor again.

elisa brown

9 months ago

Great service by Paula and the office staff. Would definitely recommend

Ty Thomas

9 months ago

Very professional

Peter Alberro

11 months ago

Great to work with

Rhianna Freeman

11 months ago

We came here to get our windshield fixed after it was damaged by debris on the interstate. They had some of the cheaper rates in the area, and were able to get us in quickly (we wanted to avoid a fix-it ticket so this was nice). All seemed well until the day of our appointment. We drove two hours to get to Elko (closest place to get services like this besides SLC), and after dropping our car off, we got a call from them 5 minutes later in our taxi saying that the windshield they had ordered/had on hand was warped and they wouldn’t be able to install it. We got the taxi to take us back, where the the lady at the counter explained that they would have to order another one and wouldn’t be able to schedule another appointment for us for three weeks! This is where I really expressed my disappointment, and asked if they have any quality assurance testing when the windshields get delivered, and why they were just figuring this out now?? She apologized, and asked if she could set us up with an appointment. I told her that we would need to reconsider our options and give them a call back. Then, there was suddenly an opening for the same time next week. I think she moved some things around to fit us in which I do appreciate, but I just thought it was funny that it took me mentioning finding business elsewhere to make it happen. I wasn’t even going to leave a review because when it was all said and done, the windshield got fixed, albeit a week behind schedule. However, today when I was driving I went to fix my rear view mirror and it straight up came off! This isn’t an old car; when they installed the windshield they didn’t put all the pieces back on right. Now I have to fix that. Thanks. Definitely would go elsewhere next time.

Deborah Gentry

a year ago

Fast. Great. Friendly. Can’t ask for more than that!

Whitney Clark

a year ago

They took care of us right away