Glass Doctor of Council Bluffs in Council Bluffs, Iowa 51501

Glass Doctor of Council Bluffs

2104 W Broadway, Council Bluffs, IA 51501

4.7 (312 reviews)

Overview:
Glass Doctor of Council Bluffs is a renowned glass repair service located in Council Bluffs, IA. The company specializes in quick and efficient glass repair, including windshield chip repairs and replacements.

Services Provided:
– Windshield repair and replacement
– Rock chip repair
– General glass repair for vehicles

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (712) 323-3112
Website: https://glassdoctor.com/council-bluffs?cid=LSTL_MGD000191&utm_source=gmb&utm_campaign=local&utm_medium=organic

Customer Reviews and Sentiment:
Glass Doctor of Council Bluffs has received a high rating of 4.7 stars based on 312 reviews.

Positive feedback emphasizes prompt service, professionalism, and quality repairs. Customers have expressed their satisfaction with the quick turnaround times and excellent customer service.

Examples of positive reviews include:
“Got me in promptly at my scheduled appointment time for my rock chip repair.” – Charlotte Skokan
“They do very good work and good customer service.” – Don Waldron
“I would recommend this company to everyone.” – Dean Pope

However, there is a notable negative review regarding poor communication and issues with refunds, impacting customer trust.
“Trish told me that isn’t necessary… it’s been 1 MONTH and there is still no refund.” – Mary Kunneman

Review Summary:
Positive Sentiments: Prompt service, professional and quality workmanship, excellent customer service.
Negative Sentiments: Poor communication regarding appointment schedules and refund process; unresolved refund issues.

Additional Ratings:
BirdEye: 4.7 stars based on 312 reviews, reflecting customer satisfaction with service quality, though issues with communication are present.
Total Lead Smart Rating: 8.5

Conclusion:
Glass Doctor of Council Bluffs is a reliable choice for glass repair services, noted for its promptness and professional service. However, potential customers should remain cautious about reported communication issues and refund delays, despite the overall positive sentiment from the majority of reviews.

Member Since August 2024

Listing Id 235566

Contact Info

2104 W Broadway, Council Bluffs, IA 51501
(712) 323-3112
Lead Smart Rating :
8.5/10.0

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2104 W Broadway, Council Bluffs, IA 51501

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Reviews

Charlotte Skokan

a day ago

Got me in promptly at my scheduled appointment time for my rock chip repair. Took a bit less than the 30 minutes they said it would!!!

Paul Striker

2 days ago

Great timely repair

Roger Schumacher

a week ago

Called for a chip repair and I was able to get in the same day… Excellent service…

Bob Griffith

2 weeks ago

Looks as good as the original windshield. The install was quick and professionally accomplished . They even transferred my oil change reminder that was attached to the broken windshield

Kelly D

2 weeks ago

We were traveling from WI to CO and a rock hit our window and caused a huge chip. We reached out to Glass doctors and they got us in within an hour to repair it to get us back on the road. I would recommend to anyone.

Ed Baker

3 weeks ago

They are a great company to work with very professional!!!!

Don Waldron

4 weeks ago

They do very go work an good customer service. Best glass company around.

Dean Pope

4 weeks ago

Ally went above and beyond to help us with a rock chip repair. I would recommend this company to everyone.

Mary Kunneman

a month ago

WARNING: DO NOT USE THIS PLACE! THIS BUSINESS IS PATHETIC AND HAS NO INTEGRITY. STAY AWAY. I needed to get my windshield replaced due to a small crack. I had an appointment scheduled and they didn’t even take my car in until 3-4 hours after that. Trish said they couldn’t do it because it was raining, if they did it at the scheduled time it would’ve been done. Trish rescheduled me to another day, and again it was raining so they couldn’t do the repair. However, the technician touched my car/windshield (although they couldn’t fix it that day) and made the crack larger AND created a new 6-8 inch crack (See photo). They didn’t even bother to let me know, I realized when I picked it up. At this point, I asked Trish for a refund and wanted to go elsewhere. Trish told me that isn’t necessary and that she’ll get manager approval to give me a partial refund. For some reason I agreed to this. They installed the new windshield and Trish said I’ll be receiving a $200 refund within 5-7 days. It’s been 1 MONTH and there is still no refund. I call consistently and ask the status, Trish keep saying it’s pending, it’ll post in a couple days, and that they’ve switched vendors so it’s taking longer than normal. No one in their right mind, knows that it takes over a month to receive a refund. It’s now to the point where whenever I call Trish sends me right to voicemail and Matt, the owner, won’t even speak to me. THIS BUSINESS IS PATHETIC AND HAS NO INTEGRITY. STAY AWAY!

Barbara Ortega

2 months ago

this us the third window we have had replace at the glass doctor in Council Bluffs and the jobs have been done in good fashion and at a low cost since we were paying for them by ourselves. we cannot complain about the service it was great. i would highly recommend them to any one for car or home service. a plus rating from us.