Glass Doctor of Central Illinois in Springfield, Illinois 62711

Glass Doctor of Central Illinois

3471 Mathers Rd, Springfield, IL 62711

4.4 (121 reviews)

Overview:
Glass Doctor of Central Illinois is a glass repair service located in Springfield, Illinois. The company specializes in various glass repair services including window repair and auto glass services, and is known for its customer service and quick response time.

Services Provided:
– Window Repair
– Auto Glass Repair
– Glass Tinting
– Custom Glass Cutting

Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Saturday: 9 AM to 1 PM
Closed on Sundays

Contact Information:
Phone: (217) 787-1215
Website: https://glassdoctor.com/springfield?utm_source=gmb&utm_medium=organic&utm_campaign=Qiigo

Customer Reviews and Sentiment:
Glass Doctor of Central Illinois has received mixed reviews across various platforms:
Google Reviews: 4.4 stars based on 121 reviews.

Positive feedback emphasizes the company’s friendly service, quick turnaround, and quality workmanship.

Examples of positive reviews include:
“Very friendly and fast service! Great workmanship!” – Kathy Effland
“Top notch! Customer service was great, installers were professional!” – Rick Reimann
“Great customer service, very friendly…” – Wyatt Millner

Negative sentiments include issues with communication, misleading pricing, and inadequate customer service after repairs.

Examples of negative reviews include:
“I had been quoted $50 initially… cost more than double the initial quote.” – David
“Absolutely terrible communication! The glass was not ordered.” – Jeff Lynn
“Outrageous Prices.” – John Gotti

Review Summary:
Positive Sentiments: Friendly service, promptness, reasonable pricing, and quality workmanship.
Negative Sentiments: Issues with communication, misleading pricing, unresolved complaints, and service quality on auto repairs.

Additional Ratings:
BirdEye: 4.4 stars based on 121 reviews, showing a balanced sentiment with both positive experiences and notable complaints.
Better Business Bureau (BBB): The business has a profile, but no formal accreditation, and has received several complaints mainly regarding service and communication issues.
Total Lead Smart Rating: 6.5/10

Conclusion:
Glass Doctor of Central Illinois offers a range of glass repair services and is praised for its friendly staff and quality of work. However, potential customers should be cautious of the mixed reviews and communication issues highlighted in some feedback.

Member Since August 2024

Listing Id 249992

Contact Info

3471 Mathers Rd, Springfield, IL 62711
(217) 787-1215
Lead Smart Rating :
6.5/10.0

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3471 Mathers Rd, Springfield, IL 62711

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Reviews

Kathy Effland

3 weeks ago

Very friendly and fast service! Great workmanship! I would definitely use them again for window repair!

Dylan Silveus

a month ago

Took my car there to get my window fixed. Fixed the window but left broken glass and didn’t connect my door handle so my door doesn’t open anymore. I called the next day and they said they won’t fix it. Just now went to roll down my window and heard things falling apart, so now my window doesn’t roll down. They told me over the phone a bunch of people call months later because something broke and it’s not their problem anymore

john gotti

a month ago

I want some of what he’s smoking quoted me 287.00 to tint just the rear windows on my pickup truck. I seen he replaced a windshield for just over $300. OUTRAGEOUS PRICES

David

4 months ago

Absolutely terrible communication! I had contacted Glass Doctor in regards to replacing a $130 framed mirror that arrived shattered from Amazon during shipment. I explained to the owner that it had arrived broken and that the Amazon seller was reshipping a new mirror. I had questioned whether it was worth replacing, but if it could be done for a reasonable amount I would like to keep from throwing away a beautiful metal frame. Owner stated they agreed, I gave dimensions of mirror and owner stated it would cost $50. I dropped framed mirror off and didn’t hear anything until I called 2 weeks later. Owner stated the mirror was complete and I could pick up. The following morning I went to pick up the mirror. However, owner was not present and when employee went to charge me there was no ticket on the item. The employee called the owner and after some discussion I was told it would cost $120! I stated I could have purchased a new mirror for $130 and that I had been quoted $50 initially. There was zero communication in letting me know that it would cost more than double the initial quote. Had I known I would not have had it replaced. In the end I ended up paying $75, which is still more than I had been quoted, but not the $120 they had tried to charge me. I absolutely will not do business with this company again and will not recommend any company, such as this one, that bait and switch their customers.

Michael H Davis

4 months ago

Positive experience with quick service. Thank you

D&D Dirt Fishers

4 months ago

Took care of my Grandpa with no issues at all. Reasonable pric3, awesome service.

Rick Reimann

6 months ago

From the initial phone call to ask for a quote to the installation these guys were top notch! Customer service was great, installers were professional and respected my home, price was reasonable. Would definitely recommend this company.

Jeff Lynn

7 months ago

I tried to believe the owner for 6 months the auto windshield for our specialty vehicle was ordered. After I called the manufacturer and found out the glass was not ordered, we took our business somewhere else and had a new glass installed a week after we contacted them.

Wyatt Millner

7 months ago

Great customer service, Very friendly, cut our fireplace glass in minutes at very good price😉 Would very highly recommend. …

Lisa .S Lange

7 months ago

Was looking for a glass repair person for my neighbor. Gentleman from the business was gracious but location not work for my friend. Great info re location and service tho