Roxy Glass

Roxy Glass

Available
location 7401-A Morton Ave, Newark, CA 94560
3.7 (37 reviews)

Overview:
Roxy Glass is a glass repair service located in Newark, CA. They offer a range of services primarily focusing on glass replacement and repair for both residential and commercial clients. The company is notable for its ability to respond quickly to emergency situations, providing timely service to ensure customer satisfaction.

Services Provided:
– Glass repair and replacement
– Emergency glass services
– Window installation
– Consultation for custom glass solutions

Hours of Operation:
Monday to Saturday: 9 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (510) 400-7788
Website: https://bayareawindowglass.com/

Customer Reviews and Sentiment:
Roxy Glass has received mixed reviews across various platforms:

Google Reviews: 3.7 stars based on 37 reviews.
Positive feedback highlights the company’s quick response times, professional demeanor, and quality workmanship. Customers have praised the staff for their assistance in emergency situations and the overall quality of repairs.

Examples of positive reviews include:
“Very professional and quick service. I would definitely use again.” – Julie Gemignani
“They made special accommodations to put me on the schedule that same day… went above and beyond.” – Issac Makdessian
“Roxy wasn’t the lowest-priced quote, but their work was outstanding.” – Russell K Chung

The complaints generally emphasize issues related to poor communication, unprofessional behavior, and unresolved disputes regarding service delivery.

Negative feedback includes:
“Unprofessional” – S J
“These guys are the absolute worst… All attempts to reclaim my property have been unsuccessful.” – Charles Richards
“I submitted a fraudulent charge claim which was resolved in my favor.” – Jim H

Review Summary:
Positive Sentiments: Quick response time, professionalism, emergency services, high-quality repairs, customer care.
Negative Sentiments: Poor communication, unprofessional behavior, unresolved customer issues, disputed charges.

Additional Ratings:
BirdEye: 3.7 stars based on 37 reviews, showing a similar trend of customer satisfaction with significant concerns regarding communication and service issues.
Total Lead Smart Rating: 5.3

Conclusion:
Roxy Glass offers reliable glass repair services in Newark, CA, with a commendable response time and quality work. However, potential customers should be mindful of the mixed reviews, specifically regarding communication and professionalism, before choosing their services.

business

Member Since August 2024

Listing Id 244647

Contact Info

  • address 7401-A Morton Ave, Newark, CA 94560
  • phone (510) 400-7788
  • Lead Smart Rating :
  • 5.3/10.0
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  • address 7401-A Morton Ave, Newark, CA 94560
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