Glass Doctor of Tuscaloosa in Northport, Alabama 35476

Glass Doctor of Tuscaloosa

2912 11th St, Northport, AL 35476

4.7 (170 reviews)

Overview:
Glass Doctor of Tuscaloosa is a glass repair service located in Northport, AL. They specialize in a range of glass-related services, including windshield replacement, residential window repair, and custom glass installation. The company is noted for its quick service and professionalism.

Services Provided:
– Windshield replacement
– Residential window repair
– Custom glass installation
– Auto glass repair
– Friendly customer service

Hours of Operation:
Monday to Saturday 8 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (205) 758-2298
Website: https://glassdoctor.com/tuscaloosa?cid=LSTL_MGD000191&utm_source=gmb&utm_campaign=local&utm_medium=organic

Customer Reviews and Sentiment:
Glass Doctor of Tuscaloosa has received positive feedback, reflected in their 4.7-star rating from 170 reviews on Google.

Examples of positive reviews include:
“This best hands down! I stopped by to have my windshield replaced in my semi… definitely using them for all my future needs!” – Mr. Jay
“Very personable and very professional… will definitely be using them from now on out!” – Kelly Law
“Had a wonderful experience… they are extremely helpful and friendly.” – Kim Burchfield

The negative sentiment is illustrated in a review mentioning a poor customer service experience:
“I guess BLACK PAYING CUSTOMERS are not entitled to nothing but the bare minimum.” – Jacqueline Cochrane

Review Summary:
Positive Sentiments: Quick service, professional staff, friendly and knowledgeable customer interactions.
Negative Sentiments: Issues with customer service responsiveness and perceived unequal treatment in service provided.

Additional Ratings:
BirdEye: 4.7 stars based on 170 reviews, demonstrating a strong overall customer satisfaction.
Better Business Bureau (BBB): The business has a profile and is not accredited, with a BBB rating of NR (No Rating). There have been minor complaints in the last three years but no significant unresolved issues documented.
Total Lead Smart Rating: 8.5/10

Conclusion:
Glass Doctor of Tuscaloosa appears to be a reliable choice for glass repair services in Northport, AL, recognized for quick service and professionalism. However, potential customers should be aware of occasional customer service criticisms before making a decision.

Member Since August 2024

Listing Id 244915

Contact Info

2912 11th St, Northport, AL 35476
(205) 758-2298
Lead Smart Rating :
8.5/10.0

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2912 11th St, Northport, AL 35476

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Reviews

Mr. Jay

2 months ago

This best hands down! I stopped by to have my windshield replaced in my semi. Before I could even sit down after signing in, they were finished. Definitely using them for all my future needs!

Kelly Law

2 months ago

Very personable and very professional will definitely be using them from now on out!

Jacqueline Cochrane

3 months ago

This company was paid $443.00 to install a broken window at my resident. I called the scheduling receptionist with a question ( she bounced all around with). I wanted to know if the technicians usually carry a mini shop vacuum or a dust buster or something to suction the left over glass residue? She tried to “gaslight the question, so I asked her slowly, She responded with , “well ma’am they can’t vacuum your whole house!, I said I didn’t need them to vacuum my house period, just the left over residue in the window. She finally said , ” yes they do suction the left over residue from inside the window seal, cracks edges or whatever. So I said, well I be dam!, ( not surprised) so I can’t get the same treatment as anyone else? I guess BLACK PAYING CUSTOMERS are not entitled to nothing but the bare minimum. Trust and believe I did try find another glass business but couldn’t in this area. I’m not surprised just hate I couldn’t take my business else where.

Kim Burchfield

4 months ago

Had a wonderful experience with athe Glass Doctor. I called gave me a quote, then came out to measure the table. The quote was just a little bit less than my bill. They removed the broken glass piece and put new glass on the table. It was 2 simple phone calls. They are extremely helpful and friendly. Will use again

Mark Shepherd

6 months ago

All around fantastic! Came in at 12:15 left at 12:25 the job was done exceptionally well from the lady I talked to on the phone (who knew her info well and very friendly) to the men that replaced the mirror. 10/10

ChristyandKenny Johnson

6 months ago

Great people to deal with. Don’t matter if a auto glass or equipment glass.

Tom Gester

6 months ago

Very professional. Theyy were the only glass company I could find who would replace the glass in my existing window frames as opposed to wanting to replace the entire frame, with resulting damage to my walls and need of repainting.

Jonathan Bounds

7 months ago

Service was professional. They took care of it while I waited. It took about 45 minutes to have the windshield replaced

Tom Jankowski

8 months ago

Friendly, knowledgeable and professional

Laurie McCarthy

8 months ago

Patty was wonderful. Very helpful at a great price. Fit us right in.