Crawford Door Sales Co in Ogden, Utah 84401

Crawford Door Sales Co

183 Binford St, Ogden, UT 84401

3.9 (18 reviews)

Overview:
Crawford Door Sales Co is a garage door supplier located in Ogden, UT. They provide various garage door services, including installation, repair, and maintenance of garage doors and openers.

Services Provided:
– Garage door installation
– Garage door repair
– Replacement parts
– Customer service

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (801) 479-5750
Website: http://crawford-doors.com/

Customer Reviews and Sentiment:
Crawford Door Sales Co has received a mix of positive and negative reviews across various platforms.

Google Reviews: 3.9 stars based on 18 reviews.

Positive feedback highlights the quality of service and customer care provided by the staff. Customers have praised their promptness and ability to resolve issues effectively.

Examples of positive reviews include:
“Great service and quality products.” – Parker Barney
“Randy came out and explained what needed to be done. Very friendly.” – Cindy Cisney
“Pretty incredible service to say the least and he was very friendly.” – Austin Butler

Negative feedback mentions poor customer service experiences, including communication issues and follow-up delays.

Examples of negative reviews include:
“Horrible customer service I wouldn’t recommend them to anybody.” – Nita A
“I had to reach out three separate times to follow up on getting an estimate.” – Colton Giles

Review Summary:
Positive Sentiments: Excellent service, quality products, friendly staff, prompt response, effective problem-solving.
Negative Sentiments: Poor customer service experiences, communication issues, delays in follow-up.

Additional Ratings:
BirdEye: 3.9 stars based on 18 reviews, reflecting a similar trend of mixed customer satisfaction with both positive experiences and issues noted.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint in the last three years regarding customer service issues.
Total Lead Smart Rating: 6.5

Conclusion:
Crawford Door Sales Co appears to offer reliable garage door services in Ogden, UT, with commendable customer service and quality work at times. However, prospective clients should be aware of the mixed reviews and the concerns mentioned regarding customer interactions before making a decision.

Member Since August 2024

Listing Id 245181

Contact Info

183 Binford St, Ogden, UT 84401
(801) 479-5750
Lead Smart Rating :
6.5/10.0

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Listing location

183 Binford St, Ogden, UT 84401

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Reviews

Nita A

a year ago

Horrible customer service I wouldn’t recommend them to anybody.

Parker Barney

a year ago

Locally owned business for many years. Great service and quality products. You will not be disappointed.

M babich

2 years ago

Randy knew exactly what to do on my old garage door. A1 company would highly recommend.

Colton Giles

2 years ago

After being told I would receive an estimate I had to reach out three separate times to follow up on getting an estimate just to be told that they wouldn’t be able to help me on my project. This wasn’t a technical project. Save your time and your money and call someone who actually appreciates your business.

Genevieve Payne

2 years ago

Nicest guy helped me. Went above and beyond. Haven’t had a business go out of their way to be this nice in quite some time. Excellent customer service.

Nathan Peard

2 years ago

Amazing service. Garage door has never performed this well. 5 stars!

Liz Galvez

2 years ago

Curtis and Mike were both so concerned about getting our garage trim fixed for us. We received exceptional service. Many thanks.

Cindy Cisney

3 years ago

I got a “referral” from Next Door Neighbor. My garage door started buckling last night. So, I called this morning. Randy came out this afternoon. I needed new springs and a brace for the cracked door. He had the parts with him on his truck. Very friendly. Explained what needed to be done. Because it needed new springs, it wasn’t cheap. His base price was VERY reasonable. But, I felt like we were served well. I would definitely call again if I needed further help.

Austin Butler

4 years ago

We had a great experience with Randy from Crawford. The spring broke on our garage door. I called Randy at 10:08 am to get a quote. The quote sounded reasonable and asked if he could fix it ASAP. He arrived to our house at 10:29 am that same morning. The garage door was fixed for the quoted amount and he was on his way by 10:50 am. Pretty incredible service to say the least and he was very friendly. We will definitely be using them again.

Ben Wheelwright

5 years ago

Garage Door opener broke, I usually would fix something like that myself but called Crawford due to the door needing some other repairs. Curtis came by quickly, ordered some parts and had me back up and running in short order. Crawford saved me $$ by servicing the door, fixing the part that was broken and by me not needing to buy a new opener. Customer service was seriously 110%, fast, friendly and super efficient and thorough. I think Crawford doors might have just earned a customer for life! Call these guys for all your overhead door needs, you won’t be disappointed.