Overhead Door Company of Wichita Falls in Wichita Falls, Texas 76302

Overhead Door Company of Wichita Falls

601 Central E Fwy, Wichita Falls, TX 76302

3.6 (38 reviews)

Overview:
Overhead Door Company of Wichita Falls, located in Wichita Falls, TX, operates as a garage door supplier and door supplier. The company provides a range of services related to garage door installation and repair.

Services Provided:
– Garage door installation
– Garage door repair
– Customer service related to garage door issues
– Sales of garage door springs and parts

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (940) 687-3667
Website: http://overheaddoorcoofwichitafalls.com/

Customer Reviews and Sentiment:
Overhead Door Company of Wichita Falls has received mixed reviews across various platforms:

Google Reviews: 3.6 stars based on 38 reviews.

Positive feedback emphasizes promptness, professionalism, and helpful customer service during the installation process. Notable positive reviews include:
“The team at Overhead Door in Wichita Falls was prompt and professional.” – Courtney Copeland
“Great company to work with!” – Sarah Leightner
“Clayton is very knowledgeable and super helpful!!” – Tara Bryant

However, several complaints highlight issues with pricing, customer service, missed appointments, and inadequate repairs, such as:
“WAY overpriced.” – Jeremy Bynum
“Such a disorganized outfit, don’t know how they stay in business.” – Anonymous
“This place is one of the most disorganized businesses I have ever had to deal with.” – Frank Beaman

Review Summary:
Positive Sentiments: Prompt service, professionalism, transparency in pricing, and helpfulness of staff.
Negative Sentiments: Overpricing, poor customer service, disorganization, and reliability issues with scheduling and repairs.

Additional Ratings:
BirdEye: 3.6 stars based on 38 reviews, reflecting a consistent trend in mixed customer experiences with significant issues.
Better Business Bureau (BBB): The company has a profile with a rating of D, indicating consumer dissatisfaction and issues with service reliability. There have been multiple complaints filed, reflecting ongoing service challenges.
Total Lead Smart Rating: 4.2

Conclusion:
Overhead Door Company of Wichita Falls presents a viable option for garage door services in Wichita Falls. While some customers commend the company’s professionalism and the quality of their installations, there are also significant concerns regarding pricing, customer service responses, and reliability. Prospective customers should carefully consider the mixed feedback before making a service decision.

Member Since August 2024

Listing Id 252520

Contact Info

601 Central E Fwy, Wichita Falls, TX 76302
(940) 687-3667
Lead Smart Rating :
4.2/10.0

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Listing location

601 Central E Fwy, Wichita Falls, TX 76302

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Reviews

Jeremy Bynum

a month ago

WAY overpriced. Quoted $300 for 2 tension springs and compared to Home Depot $80 for both and Hall Building products at $150 for the pair. I can only assume that their springs are self installing.

Burgess Terri

2 months ago

Rated 2 star with BBB. Lied on invoice to get their service collected. Employee said cancel the call. He said plug cord into another outlet. I ended up fixing the problem by tightening up the screws at the bottom of the door. Claiming he REPAIRED my open close bar. He did nothing. Bad customer service, they will not listen. They want their money that is all they care about and will make up a reason to get it.

2 months ago

Such a disorganized outfit, don’t know how they stay in business, On Match 13 they show up and I had to show the problem to the tech. Simple broken trolley, right side cracked and piece fell off. Rail had been hitting ceiling and knocked all the texture from the ceiling all over my car. He said they probably want to sell you a new opener for $500. Weeks went by and I could not get any help from Rachael, office manager., at least that’s the title. She got tired of me calling and passed the buck onto Clayton the GM. After sending several emails he, Clayton finally responded and said he needed the model #. Sent it to him via photo. Finally a new tech, (last one was terminated )shows up unannounced. He takes forever to install and why he adjusted the up/ down I have no clue. Now the top panel is laid back into the garage instead of laying flat. Weekend storms rain, debris wind coming in garage. Today, April 29 they were supposed to show up between 8-12 to adjust. No show! Called shop 4 times, No Answer! Very disappointing, no way to run or represent Overhead Door.

Courtney Copeland

3 months ago

The team at Overhead Door in Wichita Falls was prompt and professional. They made the process of buying and installing our new garage door super smooth, and were always extremely helpful when answering questions. They were upfront and transparent about the cost so we were not blindsided by any unexpected costs. I would highly recommend Overhead Door Company of Wichita Falls.

Sarah Leightner

11 months ago

Great company to work with!

Chad Crowley

11 months ago

Great company.

Tara Bryant

11 months ago

Clayton is very knowledgeable and super helpful!! Strongly recommend them!

Jerry Spruiell

a year ago

Always did what they said and fair priced work.

The Benny E

2 years ago

1st service call, no show. 2nd service call 30 min late. We get home and door closes but opens by itself after closing. 3rd times a charm. Door only open 3 feet. Top panel bent and has hole it now. Another company replaced it in less than 2 hours start to finish.

Frank Beaman

2 years ago

This place is the one of the most disorganized businesses I have ever had to deal with. I live in Graham and they have missed 2 appointments with no calls or messages left if they did. Only when I called did I find out yet again they will not be in Graham today. It seems they just don’t want to service the Graham area. Perhaps it’s the home warranty company they don’t want to work with. If so, just say so. I do not recommend using this company if you live outside of WF.